Manage and customize your VoIP phone service, all by yourself

Q: Who has access to PBX admin tools?

Only users with admin permissions can access the admin tools or the visual call flow editor.

Q: Which PBX admin tools are included with GoTo Connect?

PBX admin tools are included with most GoTo Connect plans, and cover all your business phone numbers and extensions. This includes the visual call flow editor, reports, analytics and dashboards, music and messages, call recordings, caller ID and extension setup, user portals, voicemail setup, music on hold, and call recording, dialing, and conferencing. Learn what features are included with your GoTo Connect plan .

Now, you don’t need a tech team to run your business. Intuitive admin tools and drag-and-drop interfaces let you customize and update call flows, settings, operations, and analytics.

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Admin tools are included with every GoTo Connect plan.

"The administration portal is very intuitive and easy to navigate. We love the dial plan editor and the ability to easily drag-and-drop functions to be able to customize the call handling processes."

- Scott G.

Director of SMB Solutions, 5/5 stars, review via TrustRadius

"My favorite features of GoTo Connect in no particular order: Great administrative portal, excellent desktop and mobile applications, truly amazing customer service. I can’t say enough good things about my experience with GoTo Connect. The training and implementation support was just incredible. Everyone throughout the process was reliable, responsive, thorough and knowledgeable."

- Keith S.

IT Manager, 5/5 stars, review via G2

- Keith S.

IT Manager, 5/5 stars, review via G2

Take control of your VoIP phone system

There's no need to call upon a tech team every time you want to make changes to your phone system.

As GoTo Connect is a hosted PBX phone system, you can log in to the admin portal to update call flows, assign extensions, and create user profiles.

Managers and supervisors can stay on top of their teams’ work with call reports, real-time summaries, agent dashboards, and performance analytics.

Update call flows and directories in real-time with the visual call flow editor

Keep track of incoming calls and calls in the queue to serve callers quickly and effectively

Easily check statistics like average call duration, number of calls per agent, and how agents work

What can you do with intuitive admin tools?

Visual call flow builder interface displaying drag-and-drop routing, extensions, and call handling paths for PBX administration.

Customize call flows

Set up dashboards

Analytics & reporting

What is GoTo Connect?

GoTo Connect is a fully customizable cloud phone system designed to help your business function seamlessly, no matter where your teams are working.

When you sign up for a plan, you don't just get a VoIP phone system: you get an entire package of phone and omnichannel communications that support your team in doing their best work, all the time.