Manage and customize your VoIP phone service, all by yourself
Now, you don’t need a tech team to run your business. Intuitive admin tools and drag-and-drop interfaces let you customize and update call flows, settings, operations, and analytics.
Admin tools are included with every GoTo Connect plan.
Take control of your VoIP phone system
There's no need to call upon a tech team every time you want to make changes to your phone system.
As GoTo Connect is a hosted PBX phone system, you can log in to the admin portal to update call flows, assign extensions, and create user profiles.
Managers and supervisors can stay on top of their teams’ work with call reports, real-time summaries, agent dashboards, and performance analytics.
- Update call flows and directories in real-time with the visual call flow editor
- Keep track of incoming calls and calls in the queue to serve callers quickly and effectively
- Easily check statistics like average call duration, number of calls per agent, and how agents work
What can you do with intuitive admin tools?
Edit, update, and change call flows in minutes
A drag-and-drop interface shows you how incoming calls are being directed to departments or extensions, so you can update your current VoIP phone directory and call flows accordingly.
Easily direct calls to specific extensions, departments, or voicemail boxes. Set up multiple auto attendants, customized messages, and wait times. Even send callers to ring groups with multiple extensions.
But that's not all you get with GoTo Connect
As a VoIP phone service, GoTo Connect is more flexible than an on-site PBX. It also includes:
Call forwarding & transfersForward and transfer calls to the right person, desk, phone line, or mobile number without losing the caller.
Call queuingGet incoming calls divided up among staff evenly, and reassure them with updated call waiting times.
Call routingHave every one of your calls sent automatically to the correct endpoint.
Call waiting & call on holdKeep a caller on the line with customized music or messages while they wait to be answered.
Custom auto-attendantsPlay customized messages for callers, or automatically read out the menu or directory.
Hot deskingHave every one of your calls sent automatically to the correct endpoint.
Number portingKeep your existing business numbers by bringing them over with you to GoTo Connect.
Virtual voicemailListen to voicemail messages via desktop, web, or mobile app, and read message transcripts.
What is GoTo Connect?
GoTo Connect is a fully customizable cloud phone system designed to help your business function seamlessly, no matter where your teams are working.
Phone lines & callingIncludes number porting, call forwarding, hot desking, local, toll free, and vanity numbers, call queuing, and auto-attendants
Meetings & chatIncludes instant team messaging, audio conferencing with over 30 countries, and one-click call-to-video-meetings
Support & analyticsIncludes real-time analytics, inbound and outbound call monitoring, and agent effectiveness reporting
Top-rated on G2 and Capterra
Leader in G2's Spring 2022
4.5 stars from 622 reviews on G2
4.5 stars from 578 reviews on Capterra