Manage and customize your VoIP phone service, all by yourself

Now, you don’t need a tech team to run your business. Intuitive admin tools and drag-and-drop interfaces let you customize and update call flows, settings, operations, and analytics.

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Admin tools are included with every GoTo Connect plan.

"The administration portal is very intuitive and easy to navigate. We love the dial plan editor and the ability to easily drag-and-drop functions to be able to customize the call handling processes."

- Scott G.

Director of SMB Solutions, 5/5 stars, review via TrustRadius

"My favorite features of GoTo Connect in no particular order: Great administrative portal, excellent desktop and mobile applications, truly amazing customer service. I can’t say enough good things about my experience with GoTo Connect. The training and implementation support was just incredible. Everyone throughout the process was reliable, responsive, thorough and knowledgeable."

- Keith S.

IT Manager, 5/5 stars, review via G2

- Keith S.

IT Manager, 5/5 stars, review via G2

Take control of your VoIP phone system

There's no need to call upon a tech team every time you want to make changes to your phone system.

As GoTo Connect is a hosted PBX phone system, you can log in to the admin portal to update call flows, assign extensions, and create user profiles.

Managers and supervisors can stay on top of their teams’ work with call reports, real-time summaries, agent dashboards, and performance analytics.

Update call flows and directories in real-time with the visual call flow editor

Keep track of incoming calls and calls in the queue to serve callers quickly and effectively

Easily check statistics like average call duration, number of calls per agent, and how agents work

Collage of GoTo Connect admin interface, showing visual dial plan editor, options for waiting, voicemail, auto attendants, scheduling, and simple dial.

What can you do with intuitive admin tools?

Customize call flows

Set up dashboards

Analytics & reporting

But that's not all you get with GoTo Connect

As a VoIP phone service, GoTo Connect is more flexible than an on-site PBX. It also includes:

Call forwarding & transfers

Forward and transfer calls to the right person, desk, phone line, or mobile number without losing the caller.

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Call queuing

Get incoming calls divided up among staff evenly, and reassure them with updated call waiting times.

Call routing

Have every one of your calls sent automatically to the correct endpoint.

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Call waiting & call on hold

Keep a caller on the line with customized music or messages while they wait to be answered.

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Custom auto-attendants

Play customized messages for callers, or automatically read out the menu or directory.

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Hot desking

Have every one of your calls sent automatically to the correct endpoint.

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Number porting

Keep your existing business numbers by bringing them over with you to GoTo Connect.

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Virtual voicemail

Listen to voicemail messages via desktop, web, or mobile app, and read message transcripts.

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What is GoTo Connect?

GoTo Connect is a fully customizable cloud phone system designed to help your business function seamlessly, no matter where your teams are working.

When you sign up for a plan, you don't just get a VoIP phone service: you get an entire package of phone and virtual meeting tools that support your team in doing their best work, all the time.