Customer Engagement for GoTo Connect

Grow your small business with tools for better engagement

GoTo Customer Engagement helps you drive more revenue with SMS, web chat, social, and more – all in one inbox.

Boosting your customer engagement has never been easier

  • Man looking at phone while drinking coffee.

    Set up in minutes

    Our customer engagement solution is easy to deploy and manage – no IT support needed. Perfect for your small business.

  • Employee accessing the shared inbox from their laptop.

    Conversations in one place

    Manage your channels (web chat, social, and more) from one inbox the entire team can use.

  • A small business sharing a tablet screen.

    Scale with your business

    Easily add more channels and users to GoTo Customer Engagement as your business grows.

SMS Campaigns

Boost engagement with outbound campaigns

It only takes a few easy steps to set up SMS campaigns – which can get up to 7.5x more responses than email by meeting customers where they are*.

Personalize messages, add links, and even schedule campaigns in advance. You’ll get more opens and responses – and turn more conversations into revenue.

Screenshot of a draft for a text message. Message reads: “Hi first name , it's time to get ready for your appointment today. Reply Yes to confirm or call to reschedule. You can also reply here with any questions.”

One multi-channel inbox

Never miss a message

With our customer engagement solution, your SMS, social, surveys, and web chat conversations are in one place. The entire team can view, pick up and resolve conversations. Improve your response times and ensure no customer slips through the cracks.

Screenshot of an inbox shared between customer support representatives.


Ask customers what they think

Customized surveys are an easy way to boost engagement – and collect feedback from your customers. Track results with analytics and ensure you're giving customers the experiences they now expect from businesses.

A woman smiling while filling out a customer survey.

Features made for driving digital engagement

  • Shared Contacts

    Share contacts with the entire team, so anyone can join the conversation.
  • Customer History

    Give team members everything they need to pick up where the conversation was left off.
  • Campaign Scheduling

    Send SMS campaigns at the perfect time. Preset and custom options available.
  • Campaign Opt-Out

    Let customers easily opt-out of campaigns and messages.
  • Conversation Tagging

    Add descriptive tags to conversations, so they can be easily searched at any time.
  • 99.999 percent.


  • Enterprise-grade.


  • Twenty four seven.


Need more advanced engagement tools?

GoTo Contact Center has agent and supervisor tools, powerful admin controls, and advanced reporting and analytics. Perfect for small and mid-sized businesses looking to improve their customer experiences and sales.

Screenshots of a contact center dashboard, with agent activity and call center analytics.

Turn your conversations into more revenue

See how easy increasing engagement can be when voice, web chat, SMS, and more are all in one place. Get GoTo Customer Engagement today.

Add Customer Engagement

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Questions or need help? Call us.


*Gartner, The Future of Sales Follows-up
**GoTo Customer Engagement currently available in the United States and Canada.