We asked 1,000+ SMB decision makers what’s top of mind right now. Here’s what we learned.
are focused on consolidating vendors
aim to reduce the burden on IT
are supporting hybrid work
GoTo's IT Priorities Report
See how small and mid-sized businesses are adapting and growing.
A closer look
See what SMBs of different sizes are prioritizing right now.
For small businesses, productivity and customer experience are top of mind
Customer experience is a priority for many businesses with 1–50 employees right now – with 47% increasing their spending on customer experience tech. A majority (87%) are also supporting in-office and hybrid work models to boost productivity.
1–50 Employees
50–250 Employees
250–1000 Employees
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