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Trade your fax machine for a virtual fax solution.

Enhance your digital work environment with an online fax service.

What is online faxing?

Online faxing means you no longer need that physical fax machine. Instead, you can offer an internet fax service to customers using cloud-based fax delivery that can be accessed through GoToConnect’s desktop or mobile app.

With an online fax service, customers can send or receive fax documents directly to your toll-free fax number. The faxes can be viewed online or within an email as a file attachment in your email inbox. You can also use the same phone number for faxing. An internet fax service is an ideal solution for small businesses looking to digitally transform their work processes while still faxing.


The advantages of an online fax service

A traditional fax machine doesn't deliver the convenience, mobility or cost savings of online faxing.

Reduce Overhead Expenses

By getting rid of your fax machine, you can reduce business extensions and eliminate costs associated with supplies like fax cartridges, paper for fax cover sheets, and fax machine maintenance and repair.


Made for Mobility and Remote Workforces

Today's workforce is always moving and needs to be able to set up remotely at a moment's notice. They may already use tools like Microsoft Teams or Dropbox. However, as part of our comprehensive cloud PBX solution, everyone on your team can get inbound faxes and send outbound faxes through their email, no matter where they work.


Increase Privacy

With unlimited extensions for faxes, sensitive information can go directly to an individual or department without prying eyes. Reduce the risk of faxes being seen by anyone near the location of the fax machine.


Fast Set-Up

With no physical fax machine to deploy, all you need to do is set up an extension for each virtual fax machine as well as a dial plan. It takes just a few minutes to start sending and receiving unlimited faxes.

Why choose GoToConnect?

GoToConnect offers a comprehensive cloud PBX solution for small businesses and their mobile and remote workforces. The solution includes a free fax service as well as superior audio, services like cloud storage, toll-free numbers, and more.

Advanced Communication and Productivity Technology

GoToConnect delivers today's best technology and tools to enhance communication, drive productivity, and collaborate in new ways, keeping employees and customers better connected in the United States, Canada, and all over the world.

Scalability and Reliability

As more enterprises rely on a cloud PBX system and remote tools, it's critical to partner with a company that can manage surging bandwidth and company scalability goals.

Exceptional Value and Return

Giving your team the ability to access so many tools and technology in one cloud PBX solution provides numerous benefits, including a well-equipped staff to ensure business continuity and work from anywhere.

Fax to Email

Get faxes with important business documents sent directly to your inbox rather than dedicating an extra phone line just to receive a few faxes. You will be able to download and access the information on the go, including on your iPhone or Android mobile device.

Unlimited Virtual Faxes

There is no limit on the number of virtual faxes you can send or receive. You can also have unlimited extensions as part of your overall GoToConnect cloud PBX platform. That means everyone who works remotely or travels frequently can leverage this on-demand virtual fax service.

No Additional Cost

You can access the free fax feature as part of one simple business communication platform that brings everything together in one place for a bundled price. You can set up an extension number to receive all your faxes instantly to a company email without paying for a separate service or phone line. (However, if you designate a toll-free number, then you’ll need to pay for the use of that number.)

Other features


Unlimited Extensions

Use an unlimited amount of extensions at no extra charge.

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Voicemail to Email

Configure voicemail to automatically send messages to your email inbox as sound files.

Call Transfer

Transfer a call to the appropriate person without losing the caller.

Learn more


Virtual Voicemail

Listen to voicemail messages from anywhere – internet, mobile device or outside line.

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Call Recording

Record some or all of the calls and store recordings in the cloud.

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Call Waiting

See when a second call is coming in while on an active call.

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Frequently asked questions

How do I set up my virtual fax?

Virtual fax settings are easy to configure online. All you need is an Internet connection and access to the online portal or mobile device. The settings for faxing can be accessed through the GoToConnect online portal.

Do I need special permission to set up a fax?

No. Every user with an email account has the option to set up a virtual fax. Administrators can create unlimited virtual fax machines for users.

Does the virtual fax service work for sending and receiving faxes or just receiving?

Our full-service virtual faxing capability allows you to get incoming faxes through your inbox or the online portal. You can also do outgoing faxes to a recipient's fax number without using a physical cover page.

How do I know what phone number to provide for the virtual fax service?

We provide you with an extension to use that serves as each user's virtual fax number.

Is there a limit to the number of virtual fax machines that can be accessed?

Faxing is unlimited, making it a great way for small businesses to send and receive a free fax. There is also no limit on the size of the virtual fax, allowing you to send a large file, if necessary.

Grow with GoToConnect

Discover what happens when the best in cloud communications meets the best in cloud collaboration.