Simplify and maximize your caller experience
With custom auto-attendants, greetings, and messages, you can deliver best-ever service for all inbound callers with minimal effort.
Excellent caller experiences, made easy
Greeting callers, sharing important business information, and forwarding callers to the right extension or department can be a full-time job.
Customized auto-attendants are pre-recorded messages and greetings that give callers the information and support they need in an instant.
- Improve caller experiences with warm welcome messages and personalized voicemail greetings
- Automatically share important updates or crucial business information with every caller
- Engage in-queue callers and keep them on the line while they wait with ongoing updates
- Get callers to the right end-point faster with pre-recorded menus and directories (such as "press 1 for sales, press 2 for accounts")
What can you do with custom auto-attendants?
Customize messages & greetings
From customized call queue greetings and business voicemail greetings, to automatic directories, record an unlimited number of customized messages and greetings using the GoTo Connect desktop or web app.
When senior management, loyal customers, or special clients call a certain number, greet them with a unique, relevant answering service message.
Adding customized messages into your call flow plans is simple. Record your custom message, add using the visual call flow editor and save the updates to put them into effect immediately.
But that's not all you get with GoTo Connect
As a VoIP phone service, GoTo Connect is more flexible than an on-site PBX.It also includes:
Call forwarding & transfersForward and transfer calls to the right person, desk, phone line, or mobile number without losing the caller.
Call routingHave every one of your calls sent automatically to the correct endpoint.
Hot deskingEasily share desk phones between multiple employees across all shifts.
Number portingKeep your existing business numbers by bringing them over with you to GoTo Connect.
Virtual voicemailListen to voicemail messages via desktop, web, or mobile app, and read message transcripts
Visual call flow editorPut together extensive call flow plans in minutes with the easy visual call flow editor. Read more
What is GoTo Connect?
Phone systemIncludes number porting, call forwarding, hot desking, local, toll-free, and vanity numbers, call queuing, and auto-attendants.
Meetings & chatIncludes instant team messaging, audio conferencing with over 30 countries, and one-click call-to-video meetings.
Support & analyticsIncludes real-time analytics, inbound and outbound call monitoring, and agent effectiveness reporting.
Top-rated on G2 and Capterra
Leader in G2's Spring 2022
4.5 stars from 622 reviews on G2
4.5 stars from 578 reviews on Capterra