Question 1

How can GoTo Connect for Automotive improve communication and collaboration within my dealership?

Accepted Answer

GoTo Connect for Automotive replaces fragmented tools with a single unified platform for calls, texts, fax, and video, all accessible from the same phone number. Sales reps can manage customer conversations from the lot via the mobile app, service departments can handle high call volumes with smart routing and the Attendant Console, and managers get real-time visibility through pre-built automotive dashboards and scheduled reports. As Todd Hawkins, IT Manager at BMW of Murray, puts it: "Unifying everything into one solution has been amazing. Texting, faxing, recording, and reporting from one central location is a huge upside. I was able to cancel 6 or 7 different products once we made the switch."

Question 2

What are the benefits of choosing GoTo Connect for Automotive over a standard UCaaS provider?

Accepted Answer

Unlike generic phone systems, GoTo Connect for Automotive was designed from the ground up for dealership workflows. That means pre-built automotive reporting dashboards, native automotive-specific CRM and DMS integrations that auto-log all communications, admin-controlled call recording retention up to 7 years for compliance and liability protection, and automated SMS and WhatsApp Broadcast Campaign capabilities for customer outreach. GoTo is already the largest cloud phone provider for automotive dealerships in the U.S., serving 2,500+ dealerships, which means our product is shaped by real dealer feedback and continuous automotive-specific development.

Question 3

Is GoTo Connect for Automotive compatible with my existing dealership systems?

Accepted Answer

Yes. GoTo Connect for Automotive integrates with the most common automotive CRMs and DMS platforms including VinSolutions (Cox Automotive), CDK, DealerSocket, DealerTrack, DriveCentric, and more. Integrations automatically log calls, SMS messages, and voicemail transcripts into your CRM, eliminating manual data entry and reducing errors. Dynamic Custom Field Mapping allows GoTo admins to easily import and sync CRM custom fields, making tailored contact information available across the platform. DMS Connectivity with DealerTrack, CDK Drive, and Reynolds and Reynolds brings real-time call notifications, click-to-call, appointment reminders, and smarter routing for open repair orders directly into your workflow.

Question 4

What is the difference between Connect CX for Automotive and BDC Complete?

Accepted Answer

GoTo Connect CX for Automotive is the foundation, a full cloud communications platform tailored for dealerships, including the phone system, omnichannel engagement, automotive CRM and DMS integrations, advanced reporting, Attendant Console, and extended call recording. BDC Complete is an add-on that layers full Contact Center capabilities and AI Optimization on top of CX for Automotive, specifically designed for Business Development Centers that manage high volumes of inbound and outbound calls for sales and service. BDC Complete requires an active CX for Automotive subscription and cannot be purchased independently.

Question 5

Does BDC Complete replace or work alongside CX for Automotive?

Accepted Answer

BDC Complete is built on top of CX for Automotive and does not replace it. When you add BDC Complete, your BDC agents and supervisors gain access to Contact Center tools including intelligent routing, call campaigns, agent dashboards, real-time transcription, and auto queue callback, plus AI features covering inbound and outbound call quality scoring, sentiment analysis, and call summaries. The rest of your dealership continues using CX for Automotive. Your sales floor, service advisors, and F&I team use CX for Automotive while your BDC team runs on the full BDC Complete platform.

Question 6

What is the minimum purchase requirement for GoTo Connect for Automotive?

Accepted Answer

Connect CX for Automotive requires a minimum of 20 seats for new customers. BDC Complete requires a minimum of 5 seats when purchased alongside CX for Automotive. Pricing is tiered based on volume, so contact our sales team for a custom quote based on your dealership's size and needs.

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“I am amazed at how easy GoTo is to use, the fact that I don’t have to call my IT dept anymore to move dial plans around and it’s so easy I can do it in house.”