For small businesses, establishing a solid communications channel with vendors, partners, prospects, and customers is of utmost importance. A small team may find the combination of phone calls, emails, and text messages too much to handle, especially when they are working remotely.
On-site telephony infrastructure is becoming less and less relevant as most small businesses are now opting for cloud-based communication solutions, which have proven to be more flexible and cost-efficient.
If you are a small enterprise that’s looking to migrate to cloud-based telephony, here are five ways hosted PBX and VoIP systems can help your business:
#1. It doesn’t require an IT team.
When you subscribe to a cloud-based phone system, you eliminate the need to have an on-site infrastructure. This means you don’t need a whole IT team to maintain your phone lines.
The provider will take care of everything, from hosting to upgrades to maintenance, so there is no need for you to spend time hiring technical contractors to monitor your system.
#2. It’s portable.
As long as you have internet, Cloud-based phone solutions allow full phone-system functionality anywhere. This is highly useful for small and medium enterprises with teams in different locations. You can change your user settings for voicemail messages and browse your company’s call activity, regardless of your location.
Hosted PBX and VoIP providers also offer mobile apps to allow employees to access the system from their smartphones and tablets. Remote team members can collaborate in real time – send and receive text messages, create and arrange conference calls, and manage all of their phone settings.
#3. It’s cost-efficient.
Smaller companies want to cut operational costs as much as they can. Usually, traditional telephony will require upfront investment and regular maintenance costs, not to mention a lock-in period. Hosted VoIP solutions, on the other hand, allow you to pay-as-you-go, depending on your actual need for the service.
Additionally, since it’s hosted in the cloud, the lack of physical hardware will save you maintenance and upgrade expenses. For example, GoTo Connect hosts, maintains, and upgrades all of the PBX technology for its clients. This makes your telephone system scalable and more cost-effective option than traditional landlines.
#4. It’s easy to scale up.
One great benefit of cloud-based phone systems is that it can be easily scaled up as your company grows. It’s easy to add extensions or direct numbers with just a few clicks.
Hosted PBX and VoIP allows you to operate in one straight-forward communication system, all configurable from a computer or mobile device.
#5. It gives small companies an edge.
Cloud-based telephony is simple and cost-effective. It allows small businesses to deliver better and faster output than those using traditional systems. Employees spend less time managing their phones, and more time doing value-added activities.
Cloud-based phone system enables small companies to focus on increasing sales and satisfying customers. Because cloud-based phone system is straightforward and efficient, there’s no need to spend a lot of time learning the ropes. It also doesn’t require a lot of time and effort to maintain it.
Cloud telephony offers greater flexibility, greater control, and lower total cost of operation, which is good news for small businesses.
Do you know other ways small businesses can benefit from cloud telephony? Please share your thoughts in the comments below.