Ask CX Expert GTC Joy of CX UCC

Where curious minds (and frustrated customer-facing teams) come for answers, empathy, and a little omnichannel action.

💬 Dear CXpert,

My question is simple: how to have better CX? Lately, my team has been feeling overextended. We’re juggling more tools than we can handle, tickets keep slipping through the cracks, and let’s just say… nobody’s getting satisfied.
Sincerely, CX in the City

💡 CXpert Says:
Oh honey. If juggling disconnected tools was a sport, half of us would be in the CX Olympics by now. But let’s be real: this isn’t sustainable (or inviting).

What you need is CWB: consolidation with benefits. Connect CX unites all your customer conversations—calls, texts, WhatsApp, live chat—into one easy, cloud-based platform. That means less friction, more touchpoints. And with workforce tools built right in, your team can go longer without feeling overextended, (because let’s be real: nobody wants a partner who can’t keep up). When your team’s empowered, everyone gets more satisfaction.

💬 Dear CXpert,

My customers ghost me. They slide into our DMs, but by the time we reach out, they disappear. I know we need to be responsive and meet them where they are, but it feels like my org is stuck in 2012. Help?
— Left on Read in Reno

💡CXpert Says:
Oof. Nothing kills the vibe faster than disconnected channels and slow response times. Now, I don’t know how big your org is, but no matter the size, today’s customers expect you to show up on their terms—SMS, chat, WhatsApp, you name it. And when you don’t? Well, poof.

The fix? Omnichannel that actually works. GoTo Connect CX lets you engage customers across all their preferred channels from one beautifully modern platform. It’s easy for your team, seamless for your customers, and honestly, kind of thrilling when it all just clicks. 

Like I always say: great CX keeps your customers coming back for more. So give it to them good.


💬 Dear CXpert,

Our call volume has exploded and my reps are drowning. We're trying to hire more people, but our tools are clunky and the whole process feels stuck in a rut. Got any hot CX tips to help?
— Underwater in Utica

💡 CXpert Says:
Deep breaths, darling. You don’t need more bodies—you need better tools.

With Connect CX’s practical AI features, your team can breathe easier and perform at its peak. Think AI Receptionist to route calls, call summaries that write themselves, and sentiment analysis that actually helps your reps read the room. It’s like having a team of assistants—without the payroll.
When you pair that with guided workflows and real-time customer info in one place, your people can stop scrambling and start satisfying. Hot CX? Indeed.


💬 Dear CXpert,

Be honest—can we really modernize our customer experience without blowing the budget? Or is that just another corporate fantasy?
— Skeptical in Sacramento

💡CXpert Says:
Oh, it’s real. And it's spectacular. 😏

The key to having mind-blowing CX today isn't a mind-blowing price tag. Connect CX gives you enterprise-grade capabilities—omnichannel engagement, smart AI tools, real-time reporting, seamless integrations—all in one affordable, easy-to-deploy platform.

No bloated contracts. No six-figure nightmares. Just good, safe CX that works.
You’ll be surprised how much you enjoy CX again when you stop overpaying for underwhelming results.

🖋️ Have your own burning question for our CXpert?

Write to us anytime. Because better CX isn't just possible, It’s waiting for you.