GoTo’s Attendant Console makes it easy for receptionists and operators to personally manage real-time incoming calls. Enable staff to easily handle incoming calls, transfer them to the right extensions, and manage call routing with one consolidated hub.
Get a full and easy-to-see detailed view of the users, calls, queues and ring groups across your organization and enjoy the ease of drag-and-drop call routing features to optimize in real time.
Operators can intervene during high inbound communications to utilize tools like the presence monitoring dashboard to optimize routing decision-making and ensure great customer experiences every time.
