New RMM features make IT even easier for SMBs


When we launched GoTo Resolve a few short months ago, we promised some rapid enhancements to further deliver on our promise of an all-in-one IT management solution for small and midsize businesses (SMBs). Today, I’m excited to announce new remote monitoring and management (RMM) and other productivity capabilities that truly make GoTo Resolve your go-to solution for everything IT.

We're all about making IT easy for SMBs.

You know what’s not easy? Putting out fires all day. RMM allows you to get ahead of some issues before they become bigger headaches. Your IT teams won’t feel like they’ve played full-contact whack-a-mole at the end of every day.

Many larger IT support teams rely on RMM to keep a pulse on their endpoints and proactively address issues, keeping end users up and running without a second thought as to how their devices are kept updated and working smoothly. For many SMBs, these capabilities, if they even have them, are often spread across multiple solutions and are complicated to manage and deploy. This often results in not getting all the value out of the functionality that they could and should be getting.

Now SMBs can benefit from the same RMM capabilities normally used by managed service providers (MSPs) and enterprises. These features appear alongside all the other new and existing support and management features in the all-in-one solution, and like everything else in GoTo Resolve, they are delivered with agent experience top of mind.  

We feel your pain. So we designed GoTo Resolve to eliminate it.

Supporting flexible work is hard. Employees are no longer restricted to the four walls of a physical office. Today, IT needs to keep track of and manage endpoints across a dispersed workforce.

At the same time, many IT teams are juggling multiple tools, which is frustrating and takes time out of their day. If they do have tools with RMM capabilities, they don’t understand how to use them to their full potential.

And speaking of time, IT team are constantly struggling to find the right time to support an end user that is both good for the end user and the agent. This often creates friction, delays in providing the necessary support, or having to work off-hours to triage or solve a problem.

New capabilities relieve old pain points:

  • Make managing your IT infrastructure easier than ever with patch management and alerting.
  • Keep end users productive by working in the background (and save time by not having to schedule live sessions) with background file management, remote terminal access, and unattended access for Android devices (previously available for PC/Mac).
  • Spend less time worrying about the security of your endpoints with antivirus and antivirus management.
  • Solve problems faster and grow your team’s skillsets with multi-agent collaboration.

Now all you need is all together.

These new tools join existing productivity-driving features – like remote execution, device quick view, and unattended access – to arm IT teams with a variety of ways to help triage and resolve a problem behind the scenes in a timely fashion.

When end users need real-time assistance, remote support and remote camera sharing are ready to go. Conversational ticketing brings the entire workflow into the messaging app your company is already using, like MS Teams. It’s everything you need for your day-to-day work without jumping platforms or juggling logins.

Get started today with a free trial.

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