Introducing GoTo Resolve: All-in-one IT management for how work works today


GoTo Resolve helps IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster — all in one place. It combines game-changing IT management and support software with conversational ticketing and a zero trust architecture into a single consolidated tool. Secure, streamlined, and best of all, free to use.

The modern SMB workplace has evolved.

Though the global pandemic knocked the wind out of many small and medium size businesses (SMBs) and dispersed employees across the globe, technology swooped in to save the day. Messaging platforms became the new water cooler and IT became the Swiss Army knife for any employee problem – even if it wasn’t technology related. Teams across organizations — including IT help desk agents —  adopted more and more tools to get their work done. Time became an elusive commodity, with more to do and more to manage.

Fast-forward to 2022, and there’s no turning back to the primarily office-centric days. No matter how you slice it, flexible/hybrid/remote work is here to stay. And IT needs have forever changed.

Now more than ever, IT teams like yours need less to do more – less tools, less friction, less toggling, more simplification, more security, more empowerment. Because by reclaiming your time, you’re freed up to do the things you need with more time to do the things you want.

Enter a brand-new IT management tool, GoTo Resolve.

GoTo Resolve simplifies IT and creates much-needed consistency by bringing together GoTo’s years of expertise in world-class IT management and support functionality with an all-new conversational ticketing feature in a single, consolidated solution. To top it off, a zero trust approach to access control helps lock out malicious actors and prevent supply chain attacks.

Over the past year, I've had the opportunity to speak with many IT professionals and hear a lot about what’s working for them, what has changed in their day-to-day, and the struggles they face. Four common themes emerged when looking forward or discussing challenges:

  1. IT teams have amassed a lot of different tools over the past few years to address a single problem. They need to consolidate.
  2. Security is now front and center, and the lift on small IT teams to review current infrastructure and tools and evaluate new tools in a more stringent manner is quite large.
  3. IT would love to have more time to be more proactive with support, rather than putting out fires all the time. However, getting the tools and processes in place to get ahead of issues is seen as too big an effort and is often deprioritized for other urgent issues.
  4. Budget constraints continue to be a struggle. Even with many IT organizations having their budgets increased, they are being asked to support more, resulting in a zero-sum situation.

This is why I’m so excited about GoTo Resolve. We’ve heard these problems loud and clear, and we know GoTo Resolve can be the solution.

With GoTo Resolve you no longer need to switch between app windows and logins to capture and solve problems. GoTo Resolve streamlines IT management by bringing together all the tools SMB IT help desks need to manage and support employees in a seamlessly conversational and secure way.

Meet GoTo Resolve, the game-changing, consolidated IT management solution.

What you’ll love most:

Your one-stop IT shop.

Life’s too short to fill out tickets and toggle between support tools. GoTo Resolve makes it easy to streamline your IT help desk by bringing together tools to receive requests, triage problems, and fix issues more quickly — in one powerful solution. From incident creation to in-message conversational interactions through problem resolution, the power to handle every one of your employees' IT issues is in your hands.

Meet the unique needs of flexible work.

Whether you need to manage ten devices across the hall or a thousand devices across the globe, GoTo Resolve has the flexibility to put you and your agents in control. IT teams can choose the best solution to solve the problem in the fastest time, whether it's an unintrusive quick view of your fleet’s system diagnostics, staying ahead of problems by scheduling IT automation across all your devices, or going hands-on with full remote control of a device.

Security, meet simplicity.

You don’t have to sacrifice security for simplicity. GoTo Resolve gives you enterprise-grade security and consumer-grade ease of use. It keeps your IT ecosystem safe from cyberthreats and malicious actors with first-of-its-kind zero trust remote access controls, permission-based support, data encryption using government-approved 256-bit Advanced Encryption Standard (AES) and Transport Layer Security (TLS), multifactor authentication (MFA), and single sign-on (SSO). As robust as that is, GoTo Resolve is easy to use and deployable in just minutes. Which is how long it takes to elevate your IT to the next level.

It’s free, if you like free.

GoTo Resolve is available now and best of all, free to use. For smaller businesses that want a quality, safe IT solution but can’t find value in many bloated products, businesses that are trying to level up their IT support over time, or companies that have rigged together their IT toolset with a variety of free point solutions, GoTo Resolve provides all the tools they need to run their IT operations in one place with zero impact on their budget.

Now you can see why I'm so excited by the launch of GoTo Resolve. Plus, it will just keep getting better from here. Over the coming months you're going to see some rapid enhancements to GoTo Resolve, making it your go-to solution for all things IT by including additional remote monitoring and management (RMM) and background management features, endpoint security and anti-virus capabilities, patch management tools, more in-session features, out-of-the-box integrations, and much, much more! Get started today at