Success Story: 360 Orthodontics | GoTo Resolve
360 Orthodontics supplies hardware and software for orthodontic practices, as well as managed services to support its products. However, providing remote support for x-ray machines and other hardware was proving inefficient, often requiring a support technician to visit the customer’s site.
360 Orthodontics was keen to enhance its remote support capabilities, and find a better way of resolving hardware issues remotely. The company took part in a free trial of GoTo Resolve – the all-in-one IT support solution from GoTo – and quickly recognized the potential of its Camera Share feature to transform remote hardware support.
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