VoIP: Questions and Answers

How does VoIP – Voice over Internet Protocol – work?

Essentially this service helps to convert voices into a digital signal, which then travels directly over the Internet’s “cloud.” It works easily with regular phone numbers, as the signal is so advanced it automatically converts into a regular telephone signal prior to reaching the destination. Calls can be made directly from the computer, or via a VoIP business phone or a traditional telephone, provided it is connected to a compatible adapter.

What type of equipment is required for business VoIP?

Most companies have a broadband Internet connection, which is required for hosted VoIP. This is often available through DSL, a local area network with high-speed services or a cable modem. Computers typically require additional inexpensive software and a microphone. Special phones, such as though offered by Jive, plug directly into the connection and are operated similar to a traditional telephone.

When using VoIP, what are the differences between local calls and long distance calls?

While all VoIP companies have different plans, Jive offers free unlimited calling on all of their five-tiered programs. With fixed monthly rates per user, the cost effectiveness of VoIP systems is an investment in reducing company’s overhead costs.

Who can be called over VoIP services?

Some services are limited to other subscribers, however Jive’s services allow companies to call anyone who has a telephone number, whether it is international, local, a mobile number or long distance. Some VoIP systems offer conference-calling features and allow companies to speak to more than one person simultaneously.

Are there advantages to using business VoIP?

Jive offers a variety of hosted VoIP features, including auto attendants, voicemail, caller ID, hold music, call routing, virtual extensions, dial-by-name directories, call forwarding, call recording, call logs, call reports, unified messaging, message on hold, desktop integration, online fax, ring groups, visual dial plan editor, intercom, call queues, find-me follow-me features, speed dial, custom schedules, remote access, LDAP Integration, call transfers, online PBX controls and more!

Can employees use computers while using the VoIP?

Absolutely! Multi-tasking is a must for any type of industry and Jive strives to work with employers to make the transition as easy and simple as possible.

What should an employer know about a VoIP business phone?

If the special VoIP business phone is connected to the VoIP adapter, the telephone rings just like a traditional telephone line. If instead people use the Internet to make their calls, the computer software will alert them a call is being routed to their system.