A How To Guide: Managing VoIP Business Phone Systems

There are a number of features that Voice over Internet Protocol companies offer for business phone systems, but how does a business determine which plan best meets individual needs?

  • Smartphones – These can easily be integrated into business telephone systems. It will typically require a web-based feature, online software or an application. Businesses should ask Jive, a business phone systems VoIP vender, about Smartphone recommendations. A good Smartphone will have the ability to easily access wireless systems and have a sustainable battery life. Popular recommendations include Apple’s iPhone, which has virtually revolutionized and redefined the cellular phone industry.
  • Internet Use – While Internet usage accounts for the largest portion of a company’s telecommunication costs, business will require a high-speed land-based system in order to allow VoIP to work properly. Some types, including 3G wireless, can get really expensive if employees are readily on the move. Managing data connections and 3G wireless services are important to managing telecommunications costs. The best way for companies to save money is to teach their employees about “hot spotting” which enables them to jump from one Wi-Fi system to another, without incurring 3G fees. This is a popular trend in hotels, airports, coffee shops, restaurants and rest areas.
  • Call Integration – There are times when it is more cost effective for companies to implement VoIP small business phone systems, especially for customer service departments or technical support-related areas. This allows incoming calls to be directly routed to the next available employee, ensuring that customers’ needs are quickly met. Jive’s features include auto attendants, voicemail, caller ID, music on hold, call routing, virtual extensions, dial-by-name directory, call forwarding, call recording, call logs, call reports, unified messaging, message on hold, desktop integration, online fax, ring groups, Visual Dial Plan Editor, intercom, call queues, Find-Me Follow-Me, speed dial, custom schedules, remote access, LDAP Integration, call transfers, online PBX controls and many more.

When a business understands how VoIP works and develops a good working relationship directly with a telecommunications company, such as Jive, they can help implement a complete plan that includes where to cost effectively cut certain telecommunications expenses and where to boost other areas of a company’s business VoIP system. In doing so, a company can dramatically decrease overhead costs while simultaneously boosting revenues.

By switching to a VoIP voice system, it allows a company to enter the modern age of technology while cutting costs during this volatile economic time.