What is a hosted VoIP phone system?
An increasingly popular choice for business communications, hosted VoIP is a cloud-based service where the equipment for connecting VoIP calls is managed by a third-party provider. This can save business thousands in operating expenses, not to mention eliminate the time and effort required for an on-premise VoIP phone service.
With a hosted VoIP phone system, businesses and their employees can place VoIP calls from any regular phone or mobile device. Newer hosted VoIP services also offer all the capabilities of a business phone system through desktop and web apps, allowing teams to answer and manage calls from anywhere they may work.
The development of VoIP has dramatically changed how businesses communicate by taking the place of traditional circuits. Hosted VoIP phone systems promise to make an even greater impact.
With a hosted VoIP phone system, businesses and their employees can place VoIP calls from any regular phone or mobile device. Newer hosted VoIP services also offer all the capabilities of a business phone system through desktop and web apps, allowing teams to answer and manage calls from anywhere they may work.
The development of VoIP has dramatically changed how businesses communicate by taking the place of traditional circuits. Hosted VoIP phone systems promise to make an even greater impact.
The advantages of hosted VoIP for businesses
The benefits of hosted VoIP make it a clear choice for business owners and IT admins.
Cut communication costs
Traditional telephony services and even on-premise VoIP demand upfront investment and regular maintenance. Hosted VoIP solutions, on the other hand, let you pay as you go with consistent, low-cost rates that won’t break your budget.
Scale up with ease
As your business grows, a hosted VoIP phone system can easily keep pace. Since hosted VoIP runs in the cloud, you can add extensions or direct numbers in just a few clicks right from your own desktop.
Simplify IT management
Although your IT team may be up to the challenge of managing an on-premise phone system, their time is better suited elsewhere. Choosing hosted VoIP means the hosted VoIP provider will take care of infrastructure upgrades and maintenance for you.
Empower employee mobility
While hosted VoIP works perfectly on desk phones, it works just as well on the go, thanks to purpose-built apps for laptops and mobile devices. Remote employees and mobile workers have full access to their calls and messages outside the office.
WHY CHOOSE GOTOCONNECT?
GoToConnect makes business VoIP remarkably simple and amazingly affordable. With features for voice, video and more – plus 24/7 customer support – GoToConnect can help your business stay connected, no matter where your employees work from.
Affordable
For one all-inclusive price, GoToConnect offers over 100 hosted VoIP features to help businesses communicate more effectively. We don't nickel and dime – you get all the power of the GoToConnect hosted VoIP phone system for a single cost.
Reliable
Our VoIP service is among the best reviewed and highest rated. And with a history of 99.99% uptime for VoIP, GoToConnect is as dependable as they come. GoToConnect is also backed by LogMeIn, one of the world’s top 10 public SaaS companies.
Scalable
With GoToConnect, you have a single pane of glass to make changes to your VoIP phone system on the fly. Our management portal also gives you the insights and analytics to see how your employees are communicating and collaborating.
Visual editor for call flows
There’s no need to call anybody to manage your calling setup, because you can easily do it yourself online. Make real-time changes and map out call flows with wait times, auto attendants, voicemail boxes and schedules through our visual Dial Plan Editor. It features a drag-and-drop interface for a clear view of everything, so it’s easy to understand and change on the fly.
Custom schedules and greetings
Make the right impression on every customer, even those who call after hours or on holidays. The GoToConnect hosted VoIP phone system lets you create custom schedules based on the time the calls come in. You can even add custom greetings to inform callers of useful business information (like your typical hours) if no one’s available to pick up.
Sequence-based call routing
With hosted VoIP, calls can reach you no matter your location or device. GoToConnect’s Find Me/Follow Me feature allows you to create an order that incoming calls will follow if the first phone is unavailable. That means you can set your office phone to ring twice before trying your mobile. Or to ring all your devices at once. Hosted VoIP gives you the confidence that you’ll never miss another important call.
Voicemail to email
There’s no need to dial in to your voicemail to check your messages. You can configure the GoToConnect VoIP phone system to send them straight to your email inbox as sound files, saving you valuable time. Delete, save or forward a message from your email, and the changes will update in GoToConnect automatically. Hosted VoIP makes business communication more convenient than any other phone system.
All the hosted VoIP features you could ask for
VoIP Calling
All employees can answer a call, place it on hold and have someone else pick it up.
Automatic Rollover
When one or more lines are busy, calls roll over to the next available line.
Caller Engagement
Avoid parking calls and provide customers with a smooth, professional experience.
Unlimited Extensions
Create however many extensions that your organization requires.
Lines for Each Device
Once created, assign each new extension to the device you choose.
Visual Dial Plan Editor
Easily map out each new extension so it automatically rolls over to the next line.
Hosted VoIP Frequently Asked Questions
- What is VoIP?
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VoIP stands for Voice over Internet Protocol, which is a fancy way of saying web calls. VoIP technology transmits your voice as digital data packets online, while regular phones use analog signals along the Public Switched Telephone Network (PSTN). Outside of how it’s transmitted, VoIP does everything an old landline would do, plus a whole lot more.
- What is the cost of a hosted VoIP phone system?
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Compared to phone plans from your traditional telecom, VoIP systems are much more affordable, especially when you choose a hosted VoIP provider. GoToConnect offers everything you’ll need for business VoIP for one low, monthly per-seat price. Plans start at $19.95, with custom pricing available for large numbers of users. Learn more
- Why choose hosted VoIP vs. on-premise VoIP?
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Hosted VoIP means fewer devices to manage and costs to pay. Since your phone system lives in the cloud, managed by your hosted VoIP provider, there’s no physical hardware your business must purchase to get up and running. This will save you money on maintenance and upgrade expenses, as well as make your VoIP system scalable and more cost-effective than on-premise VoIP.
- What types of VoIP phones are there?
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VoIP phones are either hardware-based or software-based. A hardware-based VoIP phone, also called an IP phone, is just like a traditional phone with a touchpad, speakerphone button, caller ID display, etc.
A software-based VoIP phone, called a softphone, is an app on your desktop or mobile device. The UI often resembles a regular handset, but modern versions streamline the experience. VoIP softphones offer all the same features, including call transfer, call conferencing and voicemail. - What should I look for in a business VoIP phone system?
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The best VoIP systems offer voice, video and more in one streamlined, easy-to-use service. You’ll want a system that integrates communication channels like voicemail, chat, fax and video conferencing without asking you to pay extra. For businesses, integrations with your customer relationship management (CRM) software and other productivity tools can make a big difference as well.
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