4 Ways Call Routing Is Easier with Jive’s Dial Plan Editor


Call routing for any organization is always changing. Staff come and go, people take different positions—or switch departments entirely—and office locations can change as well. Which means your phone numbers and extensions constantly need updating. And who would know what needs changing better than you?

That’s why Jive gives customers complete dial-plan control with our award-winning Dial Plan Editor. It’s the only tool in the industry that lets you map out call flows visually with an easy-to-use drag-and-drop canvas. You can make changes in real time, by yourself, anywhere you have Internet connectivity.

Here are four ways Jive’s Dial Plan Editor makes updating your phone system a snap:

#1. It’s simple.

Jive’s Dial Plan Editor makes configuring call flows refreshingly straightforward with a drag and drop canvas. It’s so simple that no technical experience is required to make the perfect dial plan to fit your organization’s needs. That means anyone can configure it, which means you don’t have to pay system engineers to set it up for you. Jive’s Dial Plan Editor gives you the power, with no pain and no extra fees.

#2. There are endless configuration possibilities.

Plan exactly where incoming calls will go with elements like wait times, auto attendants, voicemail boxes, sound clips, http notify nodes, ring groups, and more. Basically whatever you want your phone system to do with a call, you can set up yourself using this tool.

#3. Make changes in real time.

You don’t have to wait a day, an hour, or even minutes before the dial plan is updated to the newest version. As soon as changes are made and saved, incoming calls will be routed according to the new dial plan, making your phone system instantly more efficient.

#4. Different call patterns can be set.

Do you want calls to be routed differently based on work hours or holidays? You can configure the Dial Plan Editor to do just that! This scheduling solution allows unique scheduling for each day of the week and provides maximum administrative flexibility. You can also override the schedule, forcing the system to route calls based on either the open or close schedule.

Ultimately, the Dial Plan Editor gives you and your business complete control over incoming call routing. In turn, you don’t have to worry about whether callers are getting to where they need to go. The Dial Plan Editor takes care of that for you, making your phone system more efficient and freeing you to worry about more important priorities.

Here’s what our customers are saying about the Dial Plan Editor:

“Jive’s is a simple interface and user-friendly. And even though I’m technically proficient, it is just drag-and-drop and instantly works, unlike their competitors which require a degree in nuclear physics to determine what you’re supposed to be doing with the settings.”

-Consumer Affairs, Sam Phillips, Phillips Communications