Impact Where it Matters
GoTo Connect Support Center makes it easy to increase customer satisfaction.
Drive meaningful interactions, deepen relationships, and create better outcomes for individuals and businesses today.
Easy to Deploy
Run it your way
Get team members on calls faster with one touch log-ins and real-time queue information. Allow team members to take breaks from queues without logging out. See call information such as which queue the call is coming from, the wait time of that caller, and the Caller ID.
Call Center Support Frequently Asked Questions
Support Center requires you to already have GoTo Connect for VoIP. Once you’ve deployed GoTo Connect, getting started with Support Center is a snap. Contact our sales associates to get started at: 877-548-3007.
Call center support helps drive your business through providing better technical support and customer support. You can improve the way your call center agents interact with customers and enable agents to make improvements in their customer interactions. Leveraging support center software can significantly improve customer experiences and drive better results for your customer care teams.
Key features that are available include call analytics, inbound and outbound call monitoring, interactive voice response (IVR), automatic call distribution and computer telephony integration (otherwise known as CRM integrations).