GoToConnect Support Center Makes Your Customers Happier
Drive meaningful interactions
GoToConnect’s cloud-based VoIP phone service replaces outdated on-premise infrastructure; offering a robust suite of communication and collaboration features, managed easily from your web browser or mobile app. GoToConnect Support Center enhances GoToConnect by giving supervisors and agents indispensable tools to improve the quality of customer interactions.
With GoToConnect you get:
- Average businesses save +43% on phone expenses
- 99.995% SLA uptime reliability
- Fast, 24-hour deployment time for Support Center
- Clear, economical pricing
- Real-time dashboards for agents and call queues
Need help? Call us toll-free.
With GoToConnect cloud-based VoIP you get:
BIG Savings
- Transparent pricing; No hidden fees
- Unlimited extensions, ring groups, call queues, and more
- Save over 40% with one provider for professional calls, meetings, chat, and support.
Better Customer Interactions
- Get unparalleled visibility into your call flows including hold times and abandonment rates.
- Prevent lost revenue by making call routing changes in real time so you never miss a call.
- Integrate with CRMs for better workflows.
Connected Anywhere
- Manage your entire phone system wherever you are.
- Text, place calls, and host meetings using your softphone or mobile app.
- Route incoming calls directly to your cell phone to conduct business wherever you go.
A Trusted Partner
- Safeguarded communication with layered authentication and encryption networks
- Stay connected during disasters and outages.
- Redundant data centers to safeguard service.
The Most Recommended Cloud VoIP System
GoToConnect consistently leads out (+4.5 stars) across independent review sites including G2Crowd, Consumer Affairs, Google, GetVoIP and others in the UCaaS industry. Our customer-first mentality has led to exceptionally high NPS scores.
Works seamlessly with the top business applications
GoToConnect integrates with top software providers to empower your organization with efficient, time-saving, and cross-functioning communications features.
Speak with a GoToConnect Consultant today
We'll cover topics about your business like:
Feature-rich unified communications
GoToConnect comes packed with over 100 features across cloud VoIP and web, audio and video conferencing. All designed to make your users productive while providing IT with a single pane of glass to manage their entire UCC solution.
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Custom Call Routing
Control and update your cloud-based phone system in real-time using our intuitive visual dial plan editor.
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Find Me, Follow Me
Never miss a call. Use time-based routing and geolocation to forward incoming calls to your devices.
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Screen share
Share your whole computer screen or just a specific application.
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Call Me
Quickly join a meeting by answering a phone call - no codes or PINs needed.
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Personal Meeting Rooms
Every user receives a personal meeting room with custom URL which can be launched instantly.
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Call Analytics
See real-time reports to enable better management of call queues and incoming customer calls.
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Born in the cloud
GoToConnect is hosted across 9 data centers worldwide for reliable, accessible, scalable communications.
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Award-winning customer support
Whether large or small, every GoToConnect seat is supported by our stellar onboarding and support team.
Team-based call distribution
Use ring groups, call queues, and automated call distribution to help manage incoming call volume.