What is Call Center Transcription?
Call center transcription software automatically transcribes every word spoken during your call center calls. The most common use for the transcripts and recordings would be a supervisor who wants to look into the details of their agent performance. They could be looking for compliance with a script, help to improve sales techniques, or reviewing a specific call that a customer complained about. Whether you need to review a call for quality assurance purposes, analyze customer feedback, or simply keep better track of your conversations, call transcriptions can help.
Simple, secure, and built for flexible work, our cloud phone system has meetings and messaging built right in.
GoTo Contact Center
Boost engagement and customer experiences with our cloud contact center – built with small- and medium-sized businesses in mind.
Speak to an expert, get more information.
The GoTo brand offers the most validated and trusted software products in the communications and collaboration space. Find out what GoTo can do for you.