Call Center Transcription
What is Call Center Transcription?
Call center transcription software automatically transcribes every word spoken during your call center calls. The most common use for the transcripts and recordings would be a supervisor who wants to look into the details of their agent performance. They could be looking for compliance with a script, help to improve sales techniques, or reviewing a specific call that a customer complained about. Whether you need to review a call for quality assurance purposes, analyze customer feedback, or simply keep better track of your conversations, call transcriptions can help.
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