Why do small businesses need contact center software?

GoTo Contact Center helps improve customer experiences and streamline team operations without straining your budget. By bringing all customer communications into one place, contact center software makes it easier for small teams to manage interactions and provide efficient services.

GoTo Contact Center equips small businesses with enterprise-grade features like intelligent call routing, analytics, and AI at an affordable price. This will help your growing business offer customer service that rivals or exceeds larger organizations.

GoTo Meeting virtual meeting interface with multiple participants, featuring live transcription to break down language barriers.

Unlock the benefits of a contact center solution

For Agents

  • Manage multiple tasks efficiently with a user-friendly interface and automation tools.
  • Meet the growing demand for fast and personalized support across multiple channels with omnichannel capabilities.
  • Reduce technology fatigue with an easy-to-use platform that integrates with existing tools and CRM systems.
  • Minimize delays and improve resolution times with call routing.
Pop up screens of the GoTo Contact Center interface showcasing detailed call reports, analytics, and historical data, helping agents deliver personalized support, manage tasks efficiently.

Deliver better customer experiences, no matter the size of your team

Resolve issues faster with real-time call transcriptions, AI-generated summaries, and chat analysis.
An agent using the GoTo Contact Center platform, with tools designed to help small businesses manage and optimize customer interactions.
Prioritize calls efficiently by assigning weighted scores to call queues for agents handling multiple queues.
An agent using the GoTo Contact Center platform, with tools designed to help small businesses manage and optimize customer interactions.
Simplify the management of your contact center settings, permissions, and workflows.
An agent using the GoTo Contact Center platform, with tools designed to help small businesses manage and optimize customer interactions.
Optimize efficiency by simplifying admin tasks with AI-powered guidance, tools, and answers.
An agent using the GoTo Contact Center platform, with tools designed to help small businesses manage and optimize customer interactions.
An agent using the GoTo Contact Center platform, with tools designed to help small businesses manage and optimize customer interactions.

GoTo Contact Center has everything a small business needs

Deliver faster, more personalized support with features that help your team do more, including:

  • call_monitor

    Call Monitoring

    Coach agents and boost performance with Listen, Whisper, and Barge modes.
    Learn More
  • Interactive Voice Response

    Improve efficiency with a simple and seamless self-service call experience.
    Learn More
  • Intelligent Call Routing

    Improve first-call resolutions by automatically directing callers to the right place.
    Learn More
  • Analytics

    Track call volumes and agent performance in real-time to make data-driven decisions.
    Learn More
  • laptop_gear

    Unified Admin Portal

    Manage contact center and phone system settings in a single dashboard.
    Learn More
  • flowchart

    Visual Dial Plan Editor

    Configure call flows with a drag-and-drop editor—no fancy IT needed.
    Learn More

See what customers are saying about GoTo Connect

GoToMeeting offers top-notch audio and video for clear virtual communication. The mobile app provides flexibility for on-the-go meetings. Vi... 

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We have locations all over the world. We need a phone and meetings solution that is scalable and secure and at the same time, it should be r... 

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In a desire to never stop learning, I have used GoTo Connect with different vendor and for various seminars. It's helpful to hear what is ha... 

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Incentivized Review
Oct 6, 2022

It has become such a convenient way to 'gather' that a few of our committees have opted to continue meeting virtually because of the conveni... 

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Incentivized Review
Sep 14, 2022

This system incorporated video conferencing and phone service into one provider, saving at least $1,000 annually for my business. 

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Incentivized Review
Sep 21, 2022

GoTo Connect is a video conferencing tool that allows us to see and hear each other in real-time, which makes it perfect for language learni... 

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Incentivized Review
Dec 4, 2022

GoTo Connect works great for me, scheduling meetings, instant messaging, calling and virtual meetings has never been so easy. 

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Incentivized Review
Jun 16, 2022

We were happy to see that it included a video meeting platform that we could use with our customers and staff. It works well for us. 

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GoToConnect blows RingCentral away in terms of value and support. GoToConnect video conferencing (GotoMeeting) is far superior to RingCentra... 

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Incentivized Review
Jan 22, 2024

GoTo Connect is well-suited for organizations with remote or distributed teams. Its features, such as video conferencing and online meetings... 

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We love it for VOIP service and audio/video conference calling, esp when basic screen sharing is required. 

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Incentivized Review
Dec 6, 2023

GoTo is a great tool that helps with communication in a business org. This helps with meetings and video conferences when we are trying to i... 

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GoTo Meeting is a good alternative to Zoom for video conferencing. Quite affordable per month and allows screen sharing features that we nee... 

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Incentivized Review
Nov 24, 2022

Go to Connect is quite perfect when you have to set up a medium big meeting with several connections where each participant should share his... 

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Incentivized Review
Sep 21, 2022

It's one of the least buggy software out there when it comes to video and audio conferencing. 

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Incentivized Review
Jul 15, 2022

GoTo Connect is great for communicating with clients and colleagues. It works well for conference calls, face-to-face/digital meetings, and... 

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I use all the bundled services like fax through email, virtual meetings, and phone. The app is great for on-the-go checking of the voicemail... 

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What else can we ask for? As all this is available at highly affordable prices it is software that helped us in making a connection with our... 

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Incentivized Review
Sep 30, 2021

It's our primary means of communication as it supports video conferences, messaging, calls, and organizing meetings and external webinars. I... 

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I would recommend GoTo Connect (formerly Jive) to any business with a need for virtual meeting capabilities. It is an excellent solution for... 

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Incentivized Review
Sep 15, 2021

We currently use GoTo Connect as our VoIP solution and it integrates fairly well into our existing architecture. There are some rather great... 

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Frequently Asked Questions

Yes - if you are looking to improve customer experiences! Contact center software redefines how your small business connects with customers. It centralizes all customer communications and streamlines workflows to ensure your business delivers quick, personalized support. Even with a small team, you can scale your support and keep customers happy as your business grows.
GoTo Contact Center provides enterprise-grade features designed for growing businesses at an affordable price. Optimized for small, midsize, and multi-location companies, it scales seamlessly as your business expands.
Exceptional customer service can put your small business apart in a competitive market. Customer loyalty built from effective and personalized customer service drives more recommendations, improves your business reputation, and ultimately increases revenue.

Smarter communication. Better results.

Get a small business contact center solution designed to grow with you.