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Practical AI

AI that helps small and midsize businesses achieve more—without the complexity or the enterprise-level price tag.

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Built to boost small and midsize businesses

Many small to midsize businesses are hesitant to invest in AI, fearing complexity and uncertain ROI. But what if you could harness AI's potential without needing a tech wizard and a big budget?

Well, we have good news. You can.
Get AI inspiration with our resources that will guide you on your AI journey.

Discover how GoTo’s AI can work for you with the resources below.

Illustration showcasing AI Receptionist features, including call reports, a pop-up window menu selection, an activity dashboard for Virtual Receptionists, and tools for delivering observable customer service.
Blog

AI in customer service: A game-changer for customer-facing teams

As customers demand faster responses, personalized experiences, and seamless interactions, artificial intelligence (AI) has emerged as a critical tool for transforming how customer service teams operate. AI is no longer a futuristic idea; it’s a tangible solution that’s reshaping workflows, empowering teams, and redefining customer experiences.
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NEW!
AI that never sleeps
Introducing AI Receptionist: the 24/7 smart assistant for answering calls, automating tasks, and improving customer service at every step. With powerful features like efficient call routing, real-time reporting, and multi-language support, it’s the smart, affordable solution small businesses need.
Discover AI Receptionist
Agents working in a professional setting, with AI Receptionist features such as multilingual support, call duration analytics, and total call metrics, showcasing better customer service, efficiency, and unified communication.
Real-time dashboard linked with AI Receptionist on the GoTo Connect unified platform, displaying total calls, call duration, user summaries, and detailed interaction transcripts, highlighting seamless setup and built-in reporting for efficient workflow integration.
Productivity-Boosting Features
AI for a better workday
With features like AI Call Summary, AI Messaging Assistant, and Admin GoPilot, you'll experience higher productivity, cost savings, and more time for impactful work—boosting efficiency and customer satisfaction.
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More AI-Powered Features = More Actionable Insights
Actionable insights to master the customer experience
Raw data isn't insight--context and simplification turn it into action. AI for GoTo Connect features like AI Chat Analysis, AI Sentiment & Topic Detection, and AI Topic Flags deliver insights that solve pain points, drive ROI, and enhance customer experiences.
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Thumbnail showcasing the Queue Caller - Summary including overall sentiment and most mentioned topics
Personalized Experiences
Personalized Experiences
Introducing AI for GoTo Connect
Explore how GoTo’s suite of AI tools can empower customer-facing teams and set them up to deliver first-class, personalized experiences.
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More AI Insights

eBook
Getting Started with AI
The world is buzzing about AI. It's transforming industries, reshaping how we work, and promising a future of unprecedented efficiency and innovation. For a long time, AI seemed like a futuristic concept, confined to the realms of science fiction and the massive budgets of tech giants. But that's no longer the case. The AI revolution is here, and it's accessible to everyone.
Read the Ebook
Ebook cover - Getting Started with AI
Webinar sob demanda
IA: transformando a interação com os clientes
Descubra como a IA está revolucionando o atendimento ao cliente em 2025 com respostas mais rápidas, processos simplificados e as experiências personalizadas que os consumidores modernos esperam. Participe do nosso webinar para descobrir como sua empresa pode usar automação e inovação para oferecer suporte excepcional e expansível em todos os pontos de contato digitais.
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GoTo Connect makes AI as easy as 1, 2, 3

  • clock

    AI that never sleeps

    Deliver always-on, better service faster with AI that works hard so you can work smarter.

  • AI for a better workday

    Remove complexity and boost productivity by automating tasks and streamlining communication.
  • lightbulb

    Actionable insights

    Master customer experience by unlocking real-time insights to help your team make smarter decisions, improve interactions, and drive better outcomes—effortlessly.
Explore all AI Features

What our customers are saying

"I was impressed by how quickly and accurately the GoTo AI Receptionist delivered information. GoTo's AI Receptionist can answer FAQs like hours of operation or holiday schedules without tying up queues. That’s critical for letting agents focus on high-priority tasks. It’s interactive and fast and we can easily see GoTo's AI Receptionist scaling to handle calls seamlessly with game-changing features like custom greetings, FAQs, and multilingual support."
Armando Kling Telecommunications Engineering, MV Transportation
"Implementing GoTo's AI-powered Quality Management solution in our US contact center led to a noticeable improvement in our quality benchmarks. Our analysis confirms a strong positive association between high Quality Management scores and increased Customer Satisfaction, giving us confidence that we have chosen the right solution for our government agency clients and their communities."
Ron Given Operations Manager, Contact Center & Back Office, Sensys Gatso Group
"Sentiment and topic detection enables us to provide visibility to upper management to identify and address negative trends or topics where we didn't have visibility before. Management can now prioritize and focus on high level issues coming out of the contact center so we can rapidly address our customer's needs."
Customer Service Trainer Cosmetics & Personal Care Industry


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