Faster, smarter QA to elevate your contact center

AI Quality Management simplifies reporting and analysis with automated insights, enabling contact center managers to quickly identify trends, take corrective action, and work together with staff to improve performance and customer satisfaction.

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GoTo Contact Center Quality Management dashboard showcasing agent performance leaderboard and recent scoring for improved call quality tracking using AI-powered evaluation metrics.

Immediate, actionable results for rapid time to value

AI Quality Management goes to work right away by automating the full evaluation coverage of queue calls, all backed by minimal setup and configuration.

Give yourself time back

Our fully automated contact center quality management software eliminates the need for time-consuming, manual reviews so you can focus on coaching, training, and more complex tasks.

Manager coaching and training agent with AI quality management software, with staff wearing headsets and working at workstations.

Never miss an opportunity to improve

Identify and quickly resolve quality issues, ensuring higher customer satisfaction (CSAT) and consistent service delivery among agents.

Agent happily assisting a customer, identifying and resolving quality issues quickly to ensure higher customer satisfaction.

"Implementing GoTo's AI-powered Quality Management solution in our US contact center led to a noticeable improvement in our quality benchmarks. Our analysis confirms a strong positive association between high Quality Management scores and increased Customer Satisfaction, giving us confidence that we have chosen the right solution for our government agency clients and their communities."

Ron Given

Operations Manager, Contact Center & Back Office, Sensys Gatso Group

"GoTo’s AI-powered Quality Management solution helped us confidently identify specific areas for agent development. We measured an improvement of more than 50% after introducing a targeted question of the month, significantly boosting our customer service."

Austin Nolen

Chief Operating Officer, Web-Don Inc

Ron Given

Operations Manager, Contact Center & Back Office, Sensys Gatso Group

Ron Given

Operations Manager, Contact Center & Back Office, Sensys Gatso Group

Elevate your team with insights

AI Quality Management’s insights enable supervisors to highlight agents who excel at providing good customer experiences and helps to elevate the performance of those needing coaching.

GoTo Contact Center AI Quality Management dashboard highlights agents performing and identifies those needing coaching to improve customer experience.

Consistent QA that inspires agent growth

Using data-driven quality assurance provides a fair, unbiased, and consistent evaluation process, building a trusting and more fulfilling work environment for agents.

GoTo Contact Center AI Quality Management dashboard uses data-driven quality assurance to fairly evaluate agents, creating a trustworthy and supportive work environment.

Discover more about how your business can automate, optimize, and personalize every interaction

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FAQs

Can AI Quality Management help improve customer satisfaction?

Are AI for GoTo Connect solutions suitable for small and medium-sized businesses?

Do you have additional AI features?

Smarter decisions, stronger teams, happier customers.

Transform data into impactful actions that drive team success and customer happiness.

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