Unlock new insights with contact center analytics
Improve your team’s performance in real-time with GoTo Contact Center.
What are contact center analytics?
Contact center analytics provide valuable data and insights into all your customer interactions, including calls, chat conversations, social media, and SMS interactions.
Track live queues and resolved conversations. View call center analytics like total inbound and outbound calls or total calls by agent. Use these learnings to optimize outcomes and improve customer experiences.
Contact Center makes analytics easy
See call queue performance
Monitor call traffic and find your busiest times with the Queue Caller Board, showing average time in queue, total calls over time, average call duration, caller summary and details, and much more.
Contact Center is more than just analytics
Everything you need to drive better outcomes, including:
Voice, Video, Chat & MoreMeet customers where they are with multi-channel communications, including SMS and social.
Outbound DialerAutomate sales calls and speed up the outreach process to drive more sales in less time.
Intelligent Call RoutingImprove first-call resolutions by automatically directing callers to the right place.
Callback QueuesReduce hold times and let customers keep their place in line with automated callbacks.
Unified Admin PortalManage contact center and phone system settings in a single dashboard.
Visual Dial Plan EditorConfigure call flows with a drag-and-drop editor – no fancy IT needed.
Frequently asked questions
Powerful insights. Better outcomes.
Experience call center analytics in Contact Center today.