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May 2025

See what’s new at GoTo

Create effortless customer experiences with over 100 new offerings, capabilities, and enhancements.

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Smarter Connections. Seamless Experiences. AI-Powered communications

All your conversations. All your channels. All in one incredible platform

GoTo Connect offers a comprehensive, all-in-one customer experience platform with enhanced mobile features, new channels, and an improved unified inbox. Effortlessly manage communications—from email to WhatsApp—on any device, and switch between conversations with ease, all in a single seamless interface. Say goodbye to juggling multiple apps and hello to greater efficiency.

GoTo Connect interface displaying unified communications from multiple channels, like WhatsApp, webchat, and social media, integrated into a single CRM platform for streamlined customer support.

Communication and Collaboration

Find new ways to collaborate and enhance your customer experiences.

  • Screen showing GoTo Connect's AI Receptionist dashboard for automating calls and customer service interactions. GoTo Connect

    AI Receptionist

    The 24/7 smart assistant for answering calls, automating tasks and improving customer service at every step. 

    *Only available in select countries
    Learn More
  • Updated GoTo Connect inbox interface highlighting performance and design improvements for message management. GoTo Connect CX

    Inbox Performance & Design Updates

    A redesigned inbox experience for a faster, more efficient workflow.

    *Only available in select countries
    Learn More
  • GoTo Connect Contact Center dashboard displaying AI-powered quality management and training features. GoTo Connect Contact Center

    AI Quality Management

    Improve training, recognition and drive quality assurance with AI for your contact center. 

    *Only available in select countries
    Learn More
  • Screenshot of GoTo Connect WhatsApp Outbound Messaging interface for customer conversations. GoTo Connect CX

    WhatsApp Outbound Messaging

    Initiate impactful conversations with customers from WhatsApp effortlessly.

    *Only available in select countries
    Learn More
  • Mobile screens showing GoTo Webinar polling features and options for live event engagement. GoTo Webinar

    Webinar Polls for Mobile

    Access, launch, and share webinar polls directly from your mobile or tablet device.
    Learn More
  • GoTo Meeting settings page interface showing the multilingual meeting transcript feature. GoTo Meeting

    Localized Meeting Transcripts

    Break language barriers and support multi-lingual collaboration.
    Learn More
  • GoTo Connect Chat Assistant for WhatsApp window automating customer detail collection GoTo Connect CX

    Chat Assistant for WhatsApp

    Automate key customer detail collection from WhatsApp interactions. 

    *Only available in select countries
    Learn More
  • Contact Center screen with AI Topic Flag Detection highlighting speaker insights and flagged phrases. GoTo Connect Contact Center

    Topic Flag Detection for Speakers

    Access precise insights on focused keywords and phrases with AI Optimization’s newest feature.  

    *Only available in select countries
    Learn More
  • GoTo Connect CX SMS Messaging Dashboard displaying graphs and analytics of message activity. GoTo Connect CX

    SMS Messaging Dashboard

    Gain deeper insights into messaging activity with our new SMS reporting dashboard.

    *Only available in select countries
    Learn More
  • Admin portal interface for GoTo Connect Self-Service Portal showing add-on discovery and purchase options. GoTo Connect

    Self-Service Portal

    Discover and purchase add-ons effortlessly within GoTo Connect’s admin portal.  

    *Only available in select countries
    Learn More
  • Sound clip editing screen in GoTo Connect with audio waveform and file management tools. GoTo Connect

    Edit Sound Clips

    Simplify audio management with the ability to edit audio files directly across multiple dial plans.  

    *Only available in select countries
    Learn More
  • GoTo Connect phone settings page for configuring Never Record List and call privacy options. GoTo Connect

    Never Record List for Extensions

    Protect sensitive information with the new ‘Do Not Record’ setting for call extensions. 

    *Only available in select countries
    Learn More
Person using a smartphone with screens displaying GoTo Connect’s omnichannel communication and AI-powered solutions, designed to help SMBs communicate smarter and faster.
What else is new?
GoTo Connect
With new updates that combine omnichannel customer experience, powerful AI solutions, and effortless management, GoTo Connect enables small and midsize businesses to communicate smarter, faster, and better.
Read the Blog
What else is new?
GoTo Meeting, Training, and Webinar
With new enhancements to break down language barriers and manage virtual events with ease, increase engagement and save time with a seamless experience. Check out the latest features and updates to power up your collaboration.
Read the Blog
GoTo Meeting virtual meeting interface with multiple participants, featuring live transcription to break down language barriers.

Previous releases

  • G2 Best Software Top 50 2025 badge
  • Trust Radius Seller 2025 badge
  • G2 Winter Leader 2025 badge

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