Upgrade your interactions and deliver better experiences

Boost sales and exceed your customers’ expectations with a contact center add-on for GoTo Connect.

Customer expectations are rising. A contact center can help you keep up.

  • Streamline customer experiences

  • Unlock new insights

  • Speed up sales and support

Meet customers on their favorite channels

Contact Center makes connecting with customers easy. Switch seamlessly between voice, video, chat, SMS and social for smoother, more productive interactions.

Woman enjoying herself on the phone, while showing how GoToConnect can track active calls and average call statistics.

Get better insights with data and analytics

See call analytics and data in customized agent-specific or team-specific dashboards, with stats like total talk time, wait time and calls by outcome. Spot trends in the data and find new ways for your team improve.

Collage showing how GoTo Contact data insights can improve team productivity and gauge customer satisfaction.

Boost sales and support productivity

Route calls to the right staff members with intelligent call routing. Give agents real-time feedback, and speed up calling with outbound dialer and pre-recorded voicemails. Boost sales team performance and help your support team be more efficient.

Collage showing how GoTo Contact makes admin easy for agents.

Setup in 1 day and make IT easy

Contact Center integrates into GoTo Connect in minutes. Manage all phone system and contact center settings in a single unified admin portal – no additional IT resources needed.

Remote worker configuring call flows in GoTo Contact's Admin dashboard

Everything you already love about GoTo

  • Reliability

    Count on our 99.996% uptimes and 11 global data centers for fast, reliable performance.
  • Security

    256-bit encryption and enterprise-grade security features keep your data safe.
  • Service

    We’re on call 24/7 to assist and keep you up and running.

Frequently asked questions

Contact our sales team to get started.
The VoIP contact center solution add-on comes in different tiers with varying price points. Contact our sales team to learn about the right options for your business.

Ready to boost customer

Streamline your customer interaction tools today with a VoIP
contact center add-on for GoTo Connect.