Seamless integrations with top business platforms
GoTo Connect Contact Center plugs into your existing business systems to streamline and optimize your customer experience.
GOTO CONNECT CONTACT CENTER
AI-powered cloud contact center solution
Elevate your customer experience and agent performance with our all-in-one, cloud-based contact center solution.
calls a day
award-winning
availability
Full-featured cloud contact center
AI that powers smarter conversations and seamless customer experiences
- AI Receptionist: This add-on augments human interactions by automating tasks across digital and voice channels.
- Admin GoPilot: Smart AI-powered support directly within GoTo Connect’s admin interface.
- AI Summaries, Transcripts, Topics & Sentiment: Enable your company to quickly extract insights, improve compliance and enhance customer service.
- AI Optimization: This add-on includes real time sentiment, summaries and topics plus additional topic flags and automatic call notes.
- AI Quality Management: This add-on enables supervisors to asses agent performance & coaching needs through a consistent evaluation process.
AI-enhanced tools
Performance tracking
Effortless collaboration
Easy setup
Every interaction becomes a meaningful connection
GoTo Connect Contact Center’s all-in-one, AI-powered communication platform offers real-time reporting and smart team collaboration tools that boost agent productivity and improve satisfaction across all the channels where you communicate with customers. Get a demo today.
A unified contact center platform built for the entire team
Unlock peak performance
- Make smarter decisions with real-time analytics and insightful reports
- Enhance performance and quality with listen/whisper modes, call recording, and coaching tools
- Keep customers happy with minimal wait times using intelligent callback queues
- Get customers to the right agent faster, and resolve inquiries quickly and efficiently with intelligent call routing
For Supervisors
For Agents
For Admins
FAQ
How do I know if I need a contact center solution or if my phone system will be enough?
Why choose a cloud-based Contact Center?
What is the difference between a call center and a contact center?
How can AI for GoTo Connect improve the efficiency of my contact center agents?
How Can AI for GoTo Connect help my contact center stay competitive in customer service?
What integrations are available with GoTo Connect Contact Center?
How do I contact Sales or schedule a demo of GoTo Connect Contact Center?
Create easier-than-ever customer interactions
See how our cloud contact center software elevates your customer experience.