Never miss a call: Discover GoTo Connect’s AI Receptionist.
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Automate, Optimize, and Personalize Every Interaction

AI for GoTo Connect elevates customer facing teams with AI-powered intelligent automation and insights that reduce manual tasks, improve operational efficiency, and enhance customer interactions with more personalized, streamlined experiences.
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AI for every role
Modern customer service
for today's customer expectations
Better outcomes,
happier customers
AI for GoTo Connect, powered by generative AI, streamlines workflows, elevates interactions, and ensures customers are delighted with fast, efficient service.
Optimize interactions
Master the complexities of the customer experience by getting a view into current & past interactions. Monitor and learn from sentiment trends to continuously improve customer satisfaction.
Intelligent assistance
and automation
Boost productivity and improve service quality with automated call summaries and intelligent tools to cut down on post-call tasks.
Accessible AI for all
An easy-to-use AI-powered customer service platform without the high costs. Deliver 24/7 customer support, reduce handling time, and improve satisfaction.
Trust and reliability
Deliver accurate, secure interactions while maintaining consistent service that customers and businesses can depend on.
GoTo Connect's all-in-one business communication software is powered by AI

Included AI features

AI Call Transcriptions for enhanced productivity

AI Call Transcriptions ensure accurate records for compliance, training, and performance evaluation.

  • Streamline transcription access for quicker insights and action item identification.
  • Improve continuity and service quality for customer-facing teams.
Collage of GoTo Connect AI Call Transcriptions interface.

AI Meeting Summaries for enhanced efficiency

AI Meeting Summary automatically generates recaps of meetings, reducing manual notetaking and ensuring prompt follow-ups.

  • Generate actionable insights post-meeting, keeping teams aligned and focused on delivering high-quality customer service.
Collage of GoTo Connect AI Call Transcriptions interface, showing streamline transcription access for quicker insights and action item identification.

Fast, accurate AI Call Summaries

AI Call Summary feature condenses lengthy transcripts into concise summaries, enabling faster decision-making.

  • Get concise summaries with just one click to quickly grasp essential information, identify the key points, and make informed decisions without wasting time.
GoTo Connect AI Call Summary feature collage showing a laptop mockup with concise call summaries for faster decision-making.

AI Chat Analysis for customer sentiment insights

AI Chat Analysis evaluates customer sentiment in real-time, cutting analysis time and helping teams respond effectively.

  • Assigns sentiment ratings and generates chat summaries.
  • Identifies trends, highlights high-performing agents, and pinpoints coaching opportunities.
AI Chat Analysis interface displayed on a laptop, showing real-time evaluation of customer sentiment.

Supercharge service with AI Quality Management

Empower contact center managers with automated insights to identify trends, take action, and elevate team performance and customer satisfaction.

  • Automate the full evaluation of queue calls to save time for coaching and strategy. Get insights to improve quality, boost CSAT, and ensure consistent service.
  • Use data-driven QA for fair, unbiased reviews, building trust and team excellence. Recognize top performers and provide targeted coaching to enhance customer satisfaction.
Learn More
GoTo Contact Center Quality Management dashboard showcasing agent performance leaderboard and recent scoring for improved call quality tracking using AI-powered evaluation metrics.
"Implementing GoTo's AI-powered Quality Management solution in our US contact center led to a noticeable improvement in our quality benchmarks. Our analysis confirms a strong positive association between high Quality Management scores and increased Customer Satisfaction, giving us confidence that we have chosen the right solution for our government agency clients and their communities."
Ron Given
Operations Manager, Contact Center & Back Office, Sensys Gatso Group
Sensys Gatso Group’s logo.
Work smarter, not harder: Time-saving AI for a better workday
Modernize Contact Center operations and enhance customer satisfaction with AI Optimization
GoTo Contact Center’s AI Optimization add-on enhances productivity and quality management with AI-generated interaction summaries and real-time insights
"Sentiment and topic detection enables us to provide visibility to upper management to identify and address negative trends or topics where we didn't have visibility before. Management can now prioritize and focus on high level issues coming out of the contact center so we can rapidly address our customer's needs."
Customer Service Trainer
Cosmetics & Personal Care Industry
FAQs