Zero manual call logging
Every call is captured and posted to the DriveCentric record the moment it ends — complete with an AI summary, key topics, and sentiment. Your team stops typing notes and starts closing.
DriveCentric
Automatically log calls with AI insights, route customers to the right team, and sync every message between GoTo and DriveCentric.
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DriveCentric
Website
drivecentric.com
Integration Category
Customer Relationship Management · Automotive
Used with
GoTo Connect · GoTo Connect for Automotive
Overview
DriveCentric is a leading automotive CRM and engagement platform, giving dealership sales, service, and BDC teams a single view of every customer. Paired with GoTo Connect, that view stays complete on its own. Calls are logged automatically with AI-generated summaries, sentiment, and key topics; voicemails are transcribed to the right record the moment they land; and two-way texts sync inside DriveCentric using your GoTo phone numbers. Your team spends more time with customers and less time on admin — without ever leaving the CRM.
What this integration delivers
Most dealerships lose customer context between the phone and the CRM. Calls go unlogged, texts live on personal cell phones, and voicemails never make it to the right record. With GoTo Connect connected to DriveCentric, every interaction writes itself to the customer’s file.
Call logging & AI insights
Every call posts to the DriveCentric contact record the moment it ends — no manual notes. Each entry includes an AI-generated summary, the key topics discussed, and call sentiment, so anyone who opens the record sees exactly what happened. Reps can also click-to-call any contact from their assigned GoTo line, and that call logs itself the same way.
Call logging & AI insights
Texting & voicemail inside the CRM
Intelligent call routing
Multi-location management
Reasons to integrate DriveCentric with GoTo Connect
Every conversation in one place
Calls, texts, and voicemail transcripts all land on the right customer record automatically. Sales, service, and BDC see the full history without switching tools or chasing down who talked to whom.
Calls routed to the right person
Intelligent call routing connects each customer to the correct department or service advisor, cutting transfers and hold times so fewer opportunities slip away.
Built for multi-location dealer groups
Manage users, settings, and workflows across every rooftop from one GoTo admin dashboard. Phone-number filtering per location routes the right calls and texts to the right DriveCentric instance — whether you run two stores or twenty.
AI insights that move deals forward
AI-generated summaries, topic detection, and sentiment analysis turn every conversation into usable data — so managers can coach, prioritize follow-ups, and spot at-risk deals early.
See the integration in action
Watch how pairing GoTo Connect with DriveCentric gives your team the full customer picture on every call, so no lead slips through and every conversation counts.
Frequently asked questions
What is the DriveCentric and GoTo Connect integration?
Does it automatically log calls in DriveCentric?
Can I send and receive text messages inside DriveCentric?
Does it work for dealerships with multiple locations?
What happens to voicemails?
Do I need a new platform or a migration to use it?
How do I set up the integration?
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CDK
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Smarter dealership conversations start here
Connect DriveCentric and GoTo Connect to log every call, text, and voicemail automatically — and give your team more time with customers.