Interactive voice response (IVR) is an automated phone system technology that prompts customers to self-service during calls by interacting with keypad or voice inputs.

IVR software helps make calls as simple and as fast as possible by answering common queries, directing customers to the appropriate resources, and allowing customers to make transactions without ever having to speak to an agent.

Of course if they still wish to talk to an agent, callers can select from pre-set options to quickly get their call routed to the most relevant department.

GoTo Connect’s IVR software is fully customizable; IVR flows can be created through a simple drag-and-drop tool, which allows agents to easily design and manage call flows tailored to your business’ needs.

It can also set up auto attendants, enable voice prompts, and provide customized options for callers to select with a keypad.