Jive is now GoToConnect!
More than a name change, GoToConnect addresses your crucial needs to have a truly unified, cloud-based phone and meeting solution that lets your organization do business from anywhere on any device.
Impact Where it Matters
Drive meaningful interactions, deepen relationships, and create better outcomes for individuals and businesses today.
- One application for everything
Supervisors and agents manage all their work in their GoToConnect softphone application. Users can switch between internal calls, messages, meetings, and queues without ever needing to open additional applications or browser windows.
- One-day deployment
24 weeks? Think 24 hours. Support Center’s one-day deployment gets you happier customers faster. Admins can quickly designate other Admins, Supervisors, and Agents and assign them to specific queues.
- Clear, economical pricing
Support Center features attractive, transparent pricing with no surprises. See what you’re paying at any time on the GoToConnect Support Center admin page.
Easy to Deploy
Make changes when it counts
Supervisors can make changes on the fly using real-time call queues. See critical information like hold times and abandoned rates and then assign agents where they’re needed most.
Give in the moment feedback
Use Support Center’s spy feature to listen in on agent calls and whisper coaching points to improve the interaction immediately. Use the barge feature to take over a conversation to help struggling agents.
Better agent accountability
Support Center gives you and your agents detailed information on how they’re doing with agent-specific dashboards. See total talk time, agent availability, and wait times and do something about it for happier customers.
Get team members on calls faster with one touch log-ins and real-time queue information. Allow team members to take breaks from queues without logging out. See call information such as which queue the call is coming from, the wait time of that caller, and the Caller ID.
Call Center Support Frequently Asked Questions
- How do I sign-up for GoToConnect Support Center?
Support Center requires you to already have GoToConnect for VoIP. Once you’ve deployed GoToConnect, getting started with Support Center is a snap. Contact our sales associates to get started at: 877-548-3007.
- How can call center support services help my business?
Call center support helps drive your business through providing better technical support and customer support. You can improve the way your call center agents interact with customers and enable agents to make improvements in their customer interactions. Leveraging support center software can significantly improve customer experiences and drive better results for your customer care teams.
- What are the key features of call center support services?
Key features that are available include call analytics, inbound and outbound call monitoring, interactive voice response (IVR), automatic call distribution and computer telephony integration (otherwise known as CRM integrations).