Impact Where it Matters
Drive meaningful interactions, deepen relationships, and create better outcomes for individuals and businesses today.
Easy to Deploy
Make changes when it counts
Supervisors can make changes on the fly using real-time call queues. See critical information like hold times and abandoned rates and then assign agents where they’re needed most.
Give in the moment feedback
Use Support Center’s spy feature to listen in on agent calls and whisper coaching points to improve the interaction immediately. Use the barge feature to take over a conversation to help struggling agents.
Better agent accountability
Support Center gives you and your agents detailed information on how they’re doing with agent-specific dashboards. See total talk time, agent availability, and wait times and do something about it for happier customers.
Get team members on calls faster with one touch log-ins and real-time queue information. Allow team members to take breaks from queues without logging out. See call information such as which queue the call is coming from, the wait time of that caller, and the Caller ID.
Call Center Support Frequently Asked Questions
Support Center requires you to already have GoToConnect for VoIP. Once you’ve deployed GoToConnect, getting started with Support Center is a snap. Contact our sales associates to get started at: 877-548-3007.
Call center support helps drive your business through providing better technical support and customer support. You can improve the way your call center agents interact with customers and enable agents to make improvements in their customer interactions. Leveraging support center software can significantly improve customer experiences and drive better results for your customer care teams.
Key features that are available include call analytics, inbound and outbound call monitoring, interactive voice response (IVR), automatic call distribution and computer telephony integration (otherwise known as CRM integrations).