Improve engagement with an omnichannel contact center solution.

Provide personalized customer experiences anytime, anywhere with GoTo Contact Center.

What is an omnichannel contact center?

An omnichannel contact center consolidates customer interactions from multiple channels using cloud-based software.

It seamlessly integrates customer conversations across channels like chat, phone, email, SMS, and social media into your customer relationship management system (CRM), providing agents with a comprehensive view of each customer's interaction history.

Customers won't need to repeat themselves with an omnichannel contact center solution. Agents can instantly access past interactions and self-service chats to deliver quick and personalized support.

Highlighting seamless integration of customer communication across multiple channels: chat, phone, email, SMS, and social media into a CRM system, enabling agents to access interaction histories and provide personalized support efficiently.

GoTo Contact Center equips your business with everything you need to provide high-quality omnichannel customer support.

All-in-one-communication

AI-driven insights

Full suite of integrations

Unified admin portal

An agent utilizing the GoTo Contact Center platform, which features all-in-one communication tools, AI-driven insights for task automation and sentiment analysis, seamless integrations with third-party software, and a unified admin portal for streamlined management and productivity.

Your customers deserve an exceptional experience, no matter how they choose to connect.

Seamless customer experiences

From phone calls to chats, emails, and social media, customers can effortlessly connect through their preferred channels. Shared dashboards allow agents to access interaction histories, ensuring personalized and hassle-free support.

Depicting interaction summaries and sentiment analysis dashboards that help agents review customer call history across phone calls, chats, emails, and social media for seamless and personalized customer support.

Improved customer retention

Agents can access customers' contact history and data to provide personalized interactions and faster resolutions, encouraging repeat business. These tailored and consistent experiences can help turn?delighted consumers into your greatest advocates.

Increased agent efficiency

Omnichannel contact center software optimizes processes by consolidating communication channels into a single platform. Agents can address issues faster when they don't have to switch between tools or systems, which helps lower average handling times (AHT).

Showcasing a consolidated omnichannel platform that integrates communication tools like WhatsApp, Facebook, Instagram, and webchat into one interface, enabling agents to resolve issues quickly and lower average handling times.

Data-driven decisions

Every interaction in every channel generates valuable data. These insights reveal trends, customer preferences, and opportunities for improvement. Leverage powerful analytics to enhance processes, refine strategies, and create innovation-driven customer experiences.

Displaying insights and analytics tools that capture customer behaviors, reveal trends, and identify opportunities to refine processes, optimize strategies, and enhance customer experiences.

Omnichannel contact center software ensures your customers are never out of reach.

Voice calls: Smart call routing sends calls to multiple phones in a specific sequence, so an agent is always able to respond.
SMS / Email: Shared inbox allows team members to see and respond to any messages within a shared contacts list.
Webchat: Allows agents to communicate with customers directly from your website.
Facebook & Instagram: Engage with your audience on their favorite social media platforms from one central place.
WhatsApp: Manage interactions within one unified inbox.