Atmos by CallCabinet integrates with GoTo Connect for a call monitoring system!

Atmos with GoTo Connect now offers unparalleled security, advanced voice analytics that provide full content, transcription, and emotive analysis across every call.

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A CallCabinet screen showing call details such as call recording and transcription powered by GoTo Connect.
  • Compliance Call Recording - all calls are stored with military-grade 256-bit advanced encryption using a rotating encryption methodology making recordings 100% compliant with global regulations
  • AI-Powered Analytics - Atmos’ AI speech analytics engine extracts highly actionable data from call recordings. Tracking sentiment over the duration of every call provides powerful insights
  • Quality Assurance - quickly resolve disputes, expertly train your staff, maintain compliance and optimize your customer experience with Atmos
  • Agent Evaluation - use Atmos to quickly and easily design agent performance metrics that accurately measure employees with your company’s key performance indicators (KPI)
  • Automatic Data Redaction (PCI DSS, MiFID II, more) - Atmos recognizes and automatically redacts vulnerable customer data like credit card, account and phone numbers. This is a critical time-saving feature for any company

With Atmos and GoTo Connect You Get:

  • Compliance Call Recording

    • Military-grade advanced encryption
    • 100% compliant with global regulations

  • AI-Powered Analytics

    • Measurable call sentiment
    • Dissect call content
    • Speech and content analysis

  • Quality Assurance

    • Audio-synchronous screen capture
    • Atmos analytical power
    • Filter calls

  • Agent Evaluation

    • Highlight, annotate and score employee evaluations
    • Atmos QA Randomizer
    • Atmos Score Card Creator
    • Weight scores

Don’t miss out on the benefits this integration can offer!

Atmos integrates directly at the network level making it possible to securely record any GoTo Connect-enabled phone connecting to the specific VoIP service.

 

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