Within GoTo admin under integrations/select DriveCentric/Add “store ID” in the connection window and then activate the desired workflows.

Additional Information

Workflow	What It Does	Business Outcome
Call Logging + AI Insights	Automatically logs calls to contact records with AI summaries, topics, and sentiment.	Reduces manual documentation and gives leadership visibility into contact interactions.
Click-to-Call	Staff can place calls directly from Drive Centric with a single click.	Improves staff productivity and reduces time spent switching between systems.
Voicemail Transcription	Automated reminders notify contacts of upcoming service appointments.	Reduces no-shows and improves dealership schedule utilization.
Intelligent Call Routing	Calls are automatically routed to the correct department, or service advisor.	Reduces transfers, shortens wait times, and connects customers to the right team faster.
Messaging Sync	Messages sent from DriveCentric or GoTo use the same number and stay synced across both systems.	Prevents fragmented conversations and ensures full visibility into customer interactions.

DriveCentric