Success Story: Larsen & Toubro
With Covid-19 forcing many companies to accelerate their digital transformation, LTI found an increased need for its services in helping companies prepare for that journey. LTI realized that the company’s service desk needed to grow to effectively serve end-users. LTI considered several potential solutions and ultimately chose GoToAssist due to its ability to seamlessly integrate with existing technology and its ease of use. LTI has realized considerable time savings since switching to GoToAssist, with reduced call time and accelerated call resolution for its customers.
Larsen & Toubro Infotech Ltd. (LTI) is a global technology consulting and digital solutions company operating in 33 countries with 476 clients. Initially founded in 1997 as a subsidiary of Larsen & Toubro Limited, its unique heritage gives LTI unparalleled real-world expertise to solve multifaceted challenges enterprises face across every industry.
“GoToAssist is easy to use, and its reporting allows us to quickly and easily see what we’ve done in the past so we can take insights from that and build on our knowledge. If I had to pick two words to describe my experience with GoToAssist, it would be ‘awesome’ and ‘easy.’”
-Collins Daniel
Head- Digital Workplace Technology Office, LTI
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