Success Story: Larsen & Toubro
With Covid-19 forcing many companies to accelerate their digital transformation, LTI found an increased need for its services in helping companies prepare for that journey. LTI realized that the company’s service desk needed to grow to effectively serve end-users. LTI considered several potential solutions and ultimately chose GoToAssist due to its ability to seamlessly integrate with existing technology and its ease of use. LTI has realized considerable time savings since switching to GoToAssist, with reduced call time and accelerated call resolution for its customers.
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