The holiday season is approaching, and perhaps your phone and meeting system is the last thing on your mind. But, the holidays are important to your customers. They want to know your business hours, who to call, special deals, and more. ‘Tis the season to also stay connected with colleagues, friends, and family. We’ve prepared a list of tips for your unified communications and collaboration solution (UCC) to prepare for the holidays and new year ahead.
For these tips to apply, you need a modern, cloud-based UCC solution. GoToConnect is our flexible, all-in-one platform for calls, meetings, and messages. With a VoIP (voice over Internet Protocol) system, admin changes are as simple as a few clicks, and users can access the system from any internet-connected device. With a VoIP system like GoToConnect, you know where your calls are going and they won’t be trapped on dusty desk phones during the holiday season. And with a video meeting platform like GoToMeeting, festive, face-to-face greetings are as easy as pie (with an internet connection).
How to make the most of the holiday season:
1. Determine holiday hours and input the schedule into your phone system
Whether you’re ramping up to accommodate shoppers or cutting short for staff vacations, you want callers to have an answer. Set your hours and customize time-based call routing in the Dial Plan Editor for maximum flexibility.
2. Divert calls or use call forwarding when you’re on vacation
Part of setting up your call routing schedule is knowing where the calls will go. With the easy drag-and-drop interface, you can customize when calls go to voicemail or when they get forwarded to an available employee.
3. Record holiday-specific greetings, auto-attendant messages, and on-hold messages
Add a personal touch to your greetings with pre-recorded messages. This is a great time to announce modified hours or what to expect during the season.
4. Promote seasonal deals in your holiday greeting
Tap into your on-hold audience with specific holiday deals or messages. Keep it short, but this is a great way to get your customers attention.
5. Add extensions and queues for seasonal hires
With a cloud-based phone system, adding new extensions is simple. You can avoid the manual headache of adding new lines, typical of on-premises systems.
6. Create hold-music playlists with holiday music
Switch it up with festive hold music for the holidays. You can create specific playlists using public domain tunes.
7. Celebrate on GoToMeeting or GoToConnect with your colleagues
Celebrate the holidays with a virtual holiday meet up on GoToMeeting, or using the video meeting capabilities within GoToConnect.
Adjusting your phone system before the holidays can be an opportunity instead of a hassle. If you’re ready to upgrade your phone, meetings, and messages before the new year, you can take advantage of our cyber week deal. With 30% off GoToConnect and 25% off GoToMeeting, you’ll stay connected during the holidays.