March 9–12, 2026 | Venetian Convention & Expo Center, Las Vegas, NV
This year HIMSS, a global healthcare conference, was a bit of serendipity. The launch of our new healthcare solution and one of the industry’s largest events happening at the same time couldn’t have aligned better. I had the pleasure of attending the conference in Las Vegas and left even more excited about the opportunities in healthcare.
In case you missed it, earlier this week we formally announced GoTo Connect for Healthcare, a new vertical-specific patient communications solution designed for multi-location healthcare clinics, specialty practices, med spas, and family care providers. It brings together everything practices need in a single solution to reduce wait times, improve outcomes, and deliver a great patient experience.
After walking miles through the convention center and having dozens of conversations with customers, partners, and vendors, three things really stood out to me:
1. The Need in the Market Is Real — And Urgent
Practices are under enormous pressure. They want to deliver exceptional care and an exceptional patient experience, but they’re balancing staffing shortages, rising costs, and increasing administrative burden.
What became clear at HIMSS is that many providers feel stuck between fragmented point solutions or enterprise systems built for massive hospital networks that are often too complex and too expensive for clinic needs.
That’s exactly where GoTo Connect for Healthcare fits. We are purpose-built for clinics and multi-location practices who want exceptional patient experiences at an affordable price. Practicality isn’t just preferred. It’s mission critical.
2. Better Data, Better Care – It’s That Simple
If there was one theme that dominated HIMSS 2026, it was this: AI is no longer emerging, it’s operationalizing. Last year, the big question at HIMSS was, “What could AI actually do for healthcare?” This year, the question shifted to, “How do we make it work at scale, safely, and with clean data?”
Underneath nearly every AI conversation was a consistent reality check: your AI is only as good as your data. A full preconference day focused on Public Health Data Modernization, and Interoperability & HIE sessions tackled how data cleanly and reliably moves between systems. CMS Administrator Amy Gleason tied it directly to national policy, reinforcing that data modernization isn’t just technical, it’s strategic. The industry has learned this lesson before: AI built on bad data doesn’t just underperform; it creates real risk. That’s why interoperability and data integrity matter more than ever.
After seeing the breadth of tech on the floor, I’m proud to say we absolutely nailed this. Interoperability isn’t just a feature, it’s our foundation. GoTo Connect for Healthcare includes native integrations with leading EHR and PM systems like:
- Athenahealth
- Epic eClinicalWorks
- ModMed
Every patient interaction posts back to the system of record, keeping data clean, connected, and actionable instead of siloed. So when a patient calls, texts, or follows up, staff immediately have the full picture, meaning faster responses and more personalized, streamlined care.
3. AI Is Everywhere — But Practical AI Wins
It would be impossible to talk about HIMSS without talking about AI. You couldn’t walk past a booth without hearing about it. But what struck me this year wasn’t the buzz, it was the shift toward practical application.
Keynote speaker John D. Halamka, President of Mayo Clinic Platform and board chair of the Coalition for Health AI, said it plainly: the goal is responsible, production-ready AI — not another pilot program. We need AI that is safe, governed, and deployed in production.
It’s clear that providers don’t need another standalone AI tool. They need AI that’s built in, not bolted on and production-ready to work inside their existing workflows. Sumbul Ahmad Desai from Apple reinforced the patient side of that story, demonstrating how connected device data can flow directly into real communication workflows between patients and their care teams. AI isn’t sitting in a lab, it’s sitting inside everyday patient interactions.
The good news? GoTo Connect for Healthcare is already aligned with where the industry is heading. Every customer interaction is supported by AI to help practices reduce administrative burden, improve responsiveness, and enhance patient experience.
Our AI capabilities include:
- AI-powered assistants that handle inbound patient requests
- Automated appointment reminders and scheduling support even after hours
- Real-time translation and multilingual IVR menus
- Automatic call summarization and documentation support
- Sentiment scoring and tagging for quality management
- Real-time patient engagement insights
AI in healthcare will ultimately be judged on two things: practicality and accessibility. When implemented thoughtfully, AI has the potential to create meaningful leaps in care delivery and operational efficiency.
That shift isn’t coming, it’s here. And we’re ready for it.
It’s a great time to be in healthcare. And it’s a great time to be at GoTo. I’m incredibly proud of the team advancing this work in real time, and I look forward to continuing to advance our work with an eye toward improving the lives of patients and providers alike.