Chances are, you’re trying to figure out how to improve internal communications at your company. Healthy internal communications can breed a positive and collaborative culture, efficient processes, and greater productivity. Poor communication can hobble your employees, lead to poor customer experiences, and hit you with increased operational costs. Here are three simple suggestions to improve your internal communications.

08/21/2017

Need to hire a new full-time employee? Here are some tips and legal considerations for small businesses hiring a new employee. 

08/18/2017

UCaaS providers try to differentiate themselves with their contact center services. Learn how contact center differentiators can benefit your business.

08/17/2017

If you are a small enterprise that’s looking to migrate to cloud-based telephony, here are five ways hosted PBX and VoIP systems can help your business:

08/15/2017

Video marketing for small business is on the rise. Use these 21 video marketing tips to be discovered by customers and to increase traffic and conversions.

08/15/2017

Call center attrition is a real problem, but many call centers treat it like a necessary evil. They acknowledge that customer service is a difficult field, and that employees tend to come and go. That’s why it’s important to understand what factors are driving your employee churn and how to deal with them.

08/14/2017

As a small business, how do you beat the odds and succeed with PPC? Here are five tips that will give you a big edge over competitors.

08/12/2017

Two of the most crucial aspects of running any business are reach and visibility. These strategies will get you off to a solid start at staying visible.

08/10/2017

For your business—for any SMB—customer service is the key to winning and retaining customers. At Jive, we've carved out a reputation for stellar customer service. That's why we've put together these tips to help you improve your customer service.

08/09/2017