Have you worked from home? If you haven’t, there’s a good chance you will in the future. So whether you currently work remotely, or plan on taking advantage of future opportunities to do so, we recommend developing these characteristics.

09/04/2017

There’s an analytics tool for every business in my list. Whether you have a big budget or no budget, you have no excuse for not tracking your metrics and analytics! So get to work. Data awaits!

08/31/2017

If you want to present a great webinar — compelling, persuasive and memorable — you need to make sure you're using the right tools.

08/31/2017

You’re in sales—B2B, B2C—so you know how complex the sales process can be. Is there a better way? I’ve found CRM-UC technologies are the answer.

08/29/2017

One of the most compelling questions for any call center is, "How do we improve our first call resolution?" That one statistic says so much about the effectiveness of your call center and how satisfied your customers are. How do you resolve more concerns on the first call. Check out our four FCR fixes.

08/29/2017

Video ads are a fixture on your Facebook feed, but what actually gets your attention? This is the question that SMBs should be asking themselves.

08/28/2017

Shopping for a Hosted VoIP phone? Have fun with our Game of Thrones inspired Buyer's Guide. Office phones have never been so sexy!

08/25/2017

Trying to prepare for an important job interview? Before you google “most common job interview questions,” spend fifteen minutes drafting a 30-second introduction.

08/23/2017

So, your meeting is starting and everyone you invited is present. You have a few seconds to get the meeting rolling before people drift off into la la land. You decide to kick things off with a joke, and it falls flat. You lose your place, and the feeling of failure is now overpowering, and …

08/23/2017