What is Multi-Channel Contact Center?
A Multi-channel Contact Center is a software solution that uses multiple communication channels to interact with customers. Channels may include voice, web chat, SMS texting, and video meetings. It helps businesses engage with customers through their preferred communication methods.
Related Solutions:
GoTo Connect
Simple, secure, and built for flexible work, our cloud phone system has meetings and messaging built right in.
GoTo Contact Center
Boost engagement and customer experiences with our cloud contact center – built with small- and medium-sized businesses in mind.
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