SpiceCSM was created to solve the problems associated with managing and maximizing the growing amount of data and systems being used in today's organizations. We were built inside of a Business Process Outsourcing (BPO) contact center that serviced a multitude of clients and their business functions. Today SpiceCSM is used to provide that same level of simplicity and ease of use to many verticals spanning many different industries.
Our platform allows us to easily collect data from a variety of systems, present the information to the end user in an easily consumable, single unified view, and seamlessly push data back to the systems of record. Unlike many software vendors we do not require you to rip-and-replace your current systems and investments. This versatility, extensibility, and scalability makes SpiceCSM a valuable asset to any industry or organization.
SpiceCSM is based out of Potsdam, NY. We take pride in being able to provide community service to the local areas, including participating in local food bank drives, Meals on Wheels, as well as sponsoring local community events and organizations.
How To Install
1. Contact SpiceCSM to enable the GoToMeeting/GoToConnect integration
2. Users are required to initially authenticate to GoToMeeting/GoToConnect to access account
3. SpiceCSM GoToMeeting/GoToConnect Dashboard will be available once authenticated
4. Automated/Business Process Integrations are leveraged in the SpiceCSM Process Editor