Feldmann Imports
“I use GoTo Connect every day in my one-on-ones. I can review numbers and pull up a call instantly.”
- Angelia Peterson, BDC Sales Manager
Real-time insights into every conversation
Live operational visibility helps you catch issues faster, spot opportunities, improve customer experience, and protect revenue.
One dashboard. Every conversation.
See calls, sentiment, and quality scores in one place, so you always know what's happening and what needs attention next.
KPI dashboard
Get a live operational pulse check inside GoTo Connect with real-time visibility into Sentiment, CSAT, Quality Score, missed calls, and customer interactions, all in one centralized dashboard.
KPI dashboard
Real-time alerts
Call tracking
Sentiment trends
Performance insights
Recover revenue opportunities faster
Every conversation holds signals that affect revenue and retention. GoTo Connect flags missed bookings, stalled sales, and frustrated customers the moment a call ends so you can follow up while it still matters.
AI insights without manual reviews
Skip the hours of listening to call recordings. GoTo Connect automatically transcribes, scores, and summarizes every conversation, surfacing sentiment, key topics, and coaching opportunities so you can quickly identify the calls that need your attention.
Insights tailored to your role
Everyone sees what’s relevant to them, no complicated setup. Leaders get an organization-wide view, managers get team and queue performance, and employees get their own quality scores and follow-up opportunities in real time.
Stay informed automatically
Set your alerts once. GoTo Connect notifies you the instant something needs attention, like a missed call, a dip in sentiment, or a follow-up delay, so you can act before small issues become bigger ones.
Customers love GoTo Connect
Ideal Partners
“Thanks to AI Receptionist, Ideal got 95% reduction in missed calls. Those hang-ups are gone, our marketing dollars are actually reaching a salesperson.”
- Beverly Parker, Director of Human Capital
Vista Healthcare
“We’re able to pull detailed analytics without relying on external support, which saves so much time and effort.”
- Bailey Toledo, Patient Access Manager
See every conversation, every insight, in real time
GoTo Connect's reporting & analytics help you improve customer experience, optimize performance, and make faster, informed decisions every day.