Meetings are meant to get work done. But a “quick” meeting can easily escalate into a two-hour session that has gone completely off-topic. Or it can turn into an in-depth one-on-one conversation where everyone else is thinking about what they’d rather be doing. We’ve all been there. How can you combat these issues and make …

10/18/2017

Call center automation is opening the door to better interactions between businesses and customers. But there’s a fear that as automation becomes more widespread and intelligent, it may take over completely. Not in a Skynet-y, iRobot way—more like a “replacing human workers” kind of way. Learn how call center automation actually doesn't put anyone out of a job, but instead helps agents improve their performance and interactions with customers.

10/17/2017

If you’re using landlines to make your calls at work and home, you’re behind the times. Upgrade to a business phone system in the cloud.

10/13/2017

Every company has negative reviews. What matters is how they respond to those negative reviews. Here are 7 tried-and-true secrets from Jive's specialists on how to handle negative online reviews.

10/11/2017

The cardinal sin of business travel is checking a bag; traveling professionals rely solely on their carry-on. Learn how you can travel light by accomplishing the carry-on challenge for your next business trip!

10/10/2017

How productive is your work day? Forget tricks and tips. Increasing your work productivity is all about learning the fundamentals of project management

10/09/2017

What’s hot desking? Hot desking—it’s not as salacious as it sounds. It’s a workplace practice that revolves around space-sharing. Employees either don’t have an assigned, permanent desk, or they share a deskspace with other employees on revolving shifts. Think of it like this: You walk into your office. You’re early today, so most of the …

10/04/2017

VoIP is all over the place. It’s the hip new voice technology, so it’s being adopted in a lot of different ways, but nobody’s really doing a good job of explaining it. You may have questions: Do I want hosted, or on-premises, or what? Can I just buy a magicjack? How does it even work? …

10/02/2017

There are so many business apps out there to make your work life easier. Here are 17 tried-and-true, business apps recommended by working professionals.

10/02/2017