Purple Cloud was founded by MIT computer scientists from Google, DoubleClick and Yahoo in 2013 to combine chat, text messaging and call tracking into a single platform. The two key benefits of this omnichannel platform is that it provides more leads at a lower cost
Jive's Purple Cloud integration provides fully integrated call tracking, texting and chat at half the cost. All inbound and outbound calls are recorded and analyzed with best-of-breed call tracking features including human review, appointment detection, transcription. Calls are then posted to Purple Cloud's extensive set of integration partners including DealerSocket, eLEAD, VinSolutions and CDK. Purple Cloud's platform deeply integrates with Jive so there are no separate call tracking phone numbers, no employee phone ID's to type in, no required click-to-call widgets and all numbers are textable. Texts can be responded to in Purple Cloud's market-leading dashboard for handling text, chat, Facebook messenger and more.
Purple Cloud integrates with most CRM's including all automotive dealer CRM's: DealerSocket, ELEAD, VinSolutions, CDK, Momentum, Votenza, Salesforce, NetSuite, Hubspot
How to Install
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