Additional RMM features are power-ups for SMBs and MSPs

Man at a laptop in his remote workstation happily using GoTo Resolve’s new RMM features: alerting, Windows patch management, and antivirus management for SMBs and MSPs


Just a few months ago, we announced new remote monitoring and management (RMM) features in GoTo Resolve, our all-in-one IT management solution. Now we’re bringing you more RMM functionality to the single solution, making proactive IT easier for small and midsize businesses (SMBs) and managed service providers MSPs.

These rapid enhancements further deliver on our promise of an all-in-one IT solution that delivers proactive support and management, on-demand remote support, and conversational ticketing that makes getting and delivering IT help easier for everyone.

What’s new: Greater protection

Three new RMM enhancements are now ready to go in GoTo Resolve:

Alerting: Spot a crisis before it escalates

Protect your devices and your reputation. Receive real-time, critical system alerts about computer health or software/hardware changes so you can proactively address potential issues before they become a problem.

Once you get an alert, what do you do about it? With GoTo Resolve, you can resolve the issue without jumping platforms. Take immediate action on that alert using device quick view and remote access, all while keeping end user disruption to a minimum.

Antivirus (AV) Management: Know immediately if a threat is detected

Keep a constant pulse on device security. Easily monitor and manage antivirus software from a single dashboard.

With cyberthreats like ransomware attacks on the rise, the best intervention is prevention. Update to the latest AV definition with remote execution, then immediately run scans without ever leaving the dashboard. When a threat is detected, start up a one-time remote support session or batch remote commands to remediate the problem. It’s all possible within GoTo Resolve.

Patch Management for Windows Updates: Eliminate security gaps

Reduce your organization’s security risk with consistent Windows updates. Identify, approve, and deploy Windows updates to one or more devices to keep your devices up-to-date and protected against threats without interrupting end users.

GoTo Resolve gives you a single view to see all updates and devices status, decide what updates to push, review a history of previous updates, batch updates to specific devices, and schedule updates for specific times.

The value keeps adding up.

These new features join existing RMM functionality already in GoTo Resolve – like remote execution, device quick view, background and unattended access, file management, and remote terminal access – to add power to your proactive IT strategy.

Add to that other productivity-driving features like multi-agent collaboration, the ability to seamlessly deliver real-time assistance to end users with remote support and remote camera sharing, conversational ticketing that brings the entire helpdesk workflow into the messaging app your company is already using, like MS Teams, and zero trust security for remote access commands. It’s everything you need in one spot. Easy.

Now ready for MSPs.

With this release, we’re also excited to announce that GoTo Resolve for MSPs is moving out of early access and is now available for general use. Now MSPs can truly manage everything and solve anything.

The proof is in the product.

Want to see everything that's new in action? Join us for a walkthrough webinar.

Want to take GoTo Resolve for a spin? Start for free today.

Interested in the MSP version? Let us show you what GoTo Resolve for MSPs can do.

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