Success Story: Endsleigh

Rescue Lens provides an interactive session between a claims handler and the customer which enables the customer to fully engage in the fulfillment process. Endsleigh is now able to settle certain low-value claims at First Notification of Loss and this is part of their successful ‘one touch & settle’ process.
Since initiating a pilot program with Rescue Lens, Endsleigh has been able to consistently achieve NPS scores of 10/10 in their customer insight program, which surveys customers after settling their claims.
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