July 2023
See what’s new at GoTo
Our latest feature releases and integrations help you manage, secure, and connect your business for less.
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Get even more from your GoTo software
Discover new ways to make IT easier.
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Dependable device security
Keep cyber threats at bay with new features like Mobile Device Management, endpoint protection, and AD sync. -
AI-powered experiences
Enhanced features like Disruption Free Unattended Access and an AI-enhanced script generator make it easy to get more done. -
Data-driven customer decisions
Create better outcomes with new data visualizations like Interaction Details, SMS Health Dashboard, and Conversation Review. -
Cost-cutting integrations
Boost security and collaboration while cutting costs with the latest Microsoft Teams, Bitdefender, and Miro integrations.
What’s new in Remote Management & Support
Bolster security and increase productivity.
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GoTo Resolve
Mobile Device Management
Enforce your security policies on every company-owned or personal device. -
Rescue
Admin Group Permissions
Boost security by restricting access to reporting, controls, and more based on Admin role and clearance. -
Rescue
Azure Active Directory Sync
Streamline onboarding and offboarding of technicians and admins and better safeguard your Rescue account. -
GoTo Resolve
Endpoint Protection
Protect devices against threats and manage security from a single dashboard with endpoint protection powered by Bitdefender. -
GoTo Resolve
AI Automated Scripts
Create AI-assisted automated scripts for faster support on every device. -
Rescue
Linux Support
Offer support for even more devices with remote control and file manager for Ubuntu Linux devices. -
Rescue
Disruption Free Unattended Access
Offer better remote support without subjecting end-users to pesky prompts or changing device states. -
Central
One2Many Updates
New and improved One2Many updates allow more automation jobs on more computers while simplifying the process for large files.
What’s new in Communication & Collaboration
Find more ways to collaborate and improve customer experiences.
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GoTo Connect
Microsoft Teams Phone App
Integrate GoTo Connect with Teams for a built-in phone system without needing a Teams Phone license.
Only available in select countries -
GoTo Meeting
Miro Integration
Collaborate and brainstorm with a fast, free, and easy-to-use online whiteboard right in your meeting solution. -
GoTo Contact Center
Interaction Details
See interaction and call history and get deeper insights into customer journeys from start to finish.
Only available in select countries -
GoTo Connect
SMS Health Dashboard
Better manage SMS services with detailed deliverability stats and high-level summaries.
Only available in select countries -
GoTo Meeting
Webcam Zoom
Zoom in and pan your camera view during meeting sessions without physically moving your camera. -
GoTo Contact Center
Conversation Review
Manage your team more efficiently with call transcriptions, call overviews, and agent performance evaluations.
Only available in select countries -
GoTo Contact Center
Automated SMS
Minimize missed calls with automated SMS sent to callers who abandoned while in the call queue.
Only available in select countries
What else is new?
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Remote Management & Support
Rescue: Additional MFA Options
GoTo Resolve: MSP Dashboard
GoTo Resolve: Agent Permissioning Enhancements
GoTo Resolve: Ending Processes from Quick View Panel
GoTo Resolve: Remote Sound
GoTo Resolve: SLA for Helpdesk
GoTo Resolve: Time Tracking for Tickets
GoTo Resolve: EU Instance Support
Central: Security Center Dashboard
Central: Remote View Only Option -
Communication & Collaboration
GoTo Contact Center: Call Dispositions
GoTo Connect: Softphone Sidecar Simplicity
GoTo Training: Breakout Room Data
GoTo Customer Engagement: Contact Segmentation
GoTo Customer Engagement: New Combined Inbox
GoTo Connect: GTNT Results Drill Down
GoTo Connect: Dial Plan Comments and Notes
GoTo Contact Center: Call Events APIs
GoTo Webinar: Attendee Report with Staff Data
Grasshopper: Conversation Enhancements
IT just got easier
Discover your one-stop solution to mounting workloads and increased costs.