July 2023
See what’s new at GoTo
Our latest feature releases and integrations help you manage, secure, and connect your business for less.
Get even more from your GoTo software
Discover new ways to make IT easier.
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Dependable device security
Keep cyber threats at bay with new features like Mobile Device Management, endpoint protection, and AD sync. -
AI-powered experiences
Enhanced features like Disruption Free Unattended Access and an AI-enhanced script generator make it easy to get more done. -
Data-driven customer decisions
Create better outcomes with new data visualizations like Interaction Details, SMS Health Dashboard, and Conversation Review. -
Cost-cutting integrations
Boost security and collaboration while cutting costs with the latest Microsoft Teams, Bitdefender, and Miro integrations.
What’s new in Remote Management & Support
Bolster security and increase productivity.
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GoTo Resolve
Mobile Device Management
Enforce your security policies on every company-owned or personal device. -
Rescue
Admin Group Permissions
Boost security by restricting access to reporting, controls, and more based on Admin role and clearance. -
Rescue
Azure Active Directory Sync
Streamline onboarding and offboarding of technicians and admins and better safeguard your Rescue account. -
GoTo Resolve
Endpoint Protection
Protect devices against threats and manage security from a single dashboard with endpoint protection powered by Bitdefender. -
GoTo Resolve
AI Automated Scripts
Create AI-assisted automated scripts for faster support on every device. -
Rescue
Linux Support
Offer support for even more devices with remote control and file manager for Ubuntu Linux devices. -
Rescue
Disruption Free Unattended Access
Offer better remote support without subjecting end-users to pesky prompts or changing device states. -
Central
One2Many Updates
New and improved One2Many updates allow more automation jobs on more computers while simplifying the process for large files.
What’s new in Communication & Collaboration
Find more ways to collaborate and improve customer experiences.
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GoTo Connect
Microsoft Teams Phone App
Integrate GoTo Connect with Teams for a built-in phone system without needing a Teams Phone license.
Only available in select countries -
GoTo Meeting
Miro Integration
Collaborate and brainstorm with a fast, free, and easy-to-use online whiteboard right in your meeting solution. -
GoTo Contact Center
Interaction Details
See interaction and call history and get deeper insights into customer journeys from start to finish.
Only available in select countries -
GoTo Connect
SMS Health Dashboard
Better manage SMS services with detailed deliverability stats and high-level summaries.
Only available in select countries -
GoTo Meeting
Webcam Zoom
Zoom in and pan your camera view during meeting sessions without physically moving your camera. -
GoTo Contact Center
Conversation Review
Manage your team more efficiently with call transcriptions, call overviews, and agent performance evaluations.
Only available in select countries -
GoTo Contact Center
Automated SMS
Minimize missed calls with automated SMS sent to callers who abandoned while in the call queue.
Only available in select countries
What else is new?
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Remote Management & Support
Rescue: Additional MFA Options
GoTo Resolve: MSP Dashboard
GoTo Resolve: Agent Permissioning Enhancements
GoTo Resolve: Ending Processes from Quick View Panel
GoTo Resolve: Remote Sound
GoTo Resolve: SLA for Helpdesk
GoTo Resolve: Time Tracking for Tickets
GoTo Resolve: EU Instance Support
Central: Security Center Dashboard
Central: Remote View Only Option -
Communication & Collaboration
GoTo Contact Center: Call Dispositions
GoTo Connect: Softphone Sidecar Simplicity
GoTo Training: Breakout Room Data
GoTo Customer Engagement: Contact Segmentation
GoTo Customer Engagement: New Combined Inbox
GoTo Connect: GTNT Results Drill Down
GoTo Connect: Dial Plan Comments and Notes
GoTo Contact Center: Call Events APIs
GoTo Webinar: Attendee Report with Staff Data
Grasshopper: Conversation Enhancements
IT just got easier
Discover your one-stop solution to mounting workloads and increased costs.