GoTo Connect CX Platform

GoTo Connect and WhatsApp

Now you can answer WhatsApp calls with the power of enterprise-grade phone system, connect every channel, reach thousands with campaigns and scale to an AI-powered contact center.
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Professional sitting at laptop computer using GoTo Connect and WhatsApp seamlessly. GoTo Connect interface screens show a WhatsApp call being answered with GoTo Connect on a mobile device, and overlaid interfaces showing campaign creation and output.

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    with Your Tools

WhatsApp powered by GoTo Connect

Your customers are on WhatsApp, waiting to hear from you. With GoTo Connect, not only can you reach them on the app they love, now you can supercharge every conversation. 


Your customer calls on WhatsApp. You answer with GoTo Connect

Now your team can answer inbound WhatsApp calls with the power of an award-winning phone system. Packed with 100+ features, easily set up auto attendants, manage smart queues, and build advanced call flows with a visual drag-and-drop editor. Record calls and tap into powerful analytics to spot trends, detect topics, and make data-driven decisions.
See it in Action
Young professional answering an inbound WhatsApp call with GoTo Connect.

Reach thousands with WhatsApp campaigns that feel personal

Reach thousands of customers on the app they love and trust, with personalized WhatsApp campaigns that drive real engagement. Enrich every message with images, links and emojis, schedule for maximum impact and track performance in real time. Every reply appears in the shared inbox, so your team can turn every conversation into revenue.
See it in Action
GoTo Connect dashboard highlighting a WhatsApp campaign including overview and responses.

AI built into every conversation, across every channel

Experience the power of AI across voice calls, WhatsApp and every digital channel in between. An AI Receptionist answers calls 24/7, while AI assistants support agents in real time. Call Summaries capture every detail, Sentiment Analysis reads emotions, and Topic Monitoring surfaces what matters most. AI Optimization handles the manual work while Quality Management coaches your team to excellence.
See it in Action
Two professionals using GoTo Connect AI tools to review a customer call overview, complete with AI sentiments.

Turn WhatsApp into a Complete AI-Powered Contact Center

Transform WhatsApp into an AI-powered contact center with GoTo. Agents can handle every voice call, WhatsApp interaction, email, webchat and social media in one place with AI embedded at every step. Supervisors get customizable dashboards, real-time insights, and intelligent coaching tools to monitor performance. One platform. 360 communications.
See it in Action
GoTo Connect Contact Center dashboard, highlighting a supervisor's view which enables supervisors to monitor performance in real-time in a one single view.
GoTo Connect features powering WhatsApp
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All-in-one CX platform
AI-powered all-in-one platform that unites CX tools, performance insights, and digital channels.
Inbound Calling
Answer inbound WhatsApp calls directly in GoTo Connect, with access to a full suite of enterprise grade features.
Campaigns
Send personalized WhatsApp campaigns to up to 20,000 contacts, enriched with links, emojis and images.
Shared Contacts
A central hub for all your business contacts, ensuring every team member has the context and consistency they need.
AI Receptionist
The 24/7 Always on smart assistant that can answer inbound WhatsApp calls day and night.
AI Messaging Assistant
Personalize WhatsApp messages with our AI-powered messaging assistant, send reminders, and schedule campaigns.
AI Call Summaries
Automatically capture the key highlights and action points of every conversation, so nothing important ever gets missed.
AI Sentiment Analysis
Detect and evaluate the emotional tone of every customer interaction, giving supervisors valuable insights.
AI Topic Monitoring
Automatically surface the topics and trends that matter most across all your customer conversations.
AI Quality Management
Automatically evaluate agent performance and deliver intelligent coaching to help every team member improve.
Unified Admin
Streamline management in one easy to use centralized admin portal powered by AI GoPilot.
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What our customers are saying

GoTo Connect eliminated the need for on-premises infrastructure, allowing teams to make and receive calls from anywhere, whether through a computer or smartphone. In addition, it enabled full integration between units and distributed teams, with centralized and simplified management. The system’s reliability and stability were decisive for its large-scale adoption.”
Sandra Schuster
Co-Founder of DrogaVET
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GoTo Connect also supports Bring Your Own Carrier

Did you know you can also Bring Your Own Carrier with GoTo Connect? There's no need to switch providers or change your existing phone numbers. Your numbers. Your carrier. GoTo Connect's power.
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Small business owner using their mobile phone to connect their existing number and carrier to Goto Connect.
Ready to supercharge your WhatsApp?
Book a demo to see GoTo Connect & WhatsApp in action.
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