GoTo was recognised as a Rising Star on the 2022 ISG Provider Lens™ Future of Work – Services & Solutions 2022 study.
Who?
ISG (information Services Group), a leading global technology research and advisory firm, released the Provider Lens™ quadrant, which positions UCCaaS providers based on a neutral and independent research and evaluation process.
Why?
The UCCaaS quadrant assesses software solution vendors — like GoTo — who sell phone, meeting, and messaging products that enable customers to communicate and collaborate from any internet-connected device. Rising Stars are named based on their significant progress toward goals in the last 12 months, and are expected to reach the Leader quadrant in the next 12 to 24 months. ISG recognises Rising Stars for above average impact and strength for innovation.
About GoTo
GoTo is being recognised for being feature-rich with integration capability with other complementary collaboration solutions. Unique to the market, GoTo has combined remote monitoring and support functionality within the business communication product, GoTo Connect. Users can raise IT support tickets within the GoTo App. This consolidated view is designed to accelerate resolution time for IT administrators in this easy-to-use, all-in-one, platform. ISG also highlighted GoTo’s contact center solution that supports multi-channel communications including phone, video, web chat and social media, and provides insights into agents’ performance, call insights and management.
“Integrating diverse solutions set, GoTo offers innovative approach in UCCaaS.” – Mrinal Rai, Principal analyst for Digital Workplace and enterprise collaboration, ISG
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