Dartmouth College Converts Thousands of Users to GoToConnect in Successful VoIP Migration


Since its founding in 1769, Dartmouth College has provided an intimate and inspirational setting where talented faculty, students, and staff – diverse in background but united in purpose – contribute to the strength of an exciting academic community that transcends all disciplines. Their mission is to educate students and prepare them for a lifetime of learning and responsible leadership.

When the COVID-19 pandemic struck, Felix Windt, Senior Director for Network Services at Dartmouth, knew he needed to address the university's ongoing challenge of managing their on-premises VoIP phone system – as well as some very old desk phones that were falling out of support. Not only did this system prevent the Dartmouth community from operating at peak productivity levels, it provided no real options for supporting the mobile workforce that became a reality.

In search for an affordable, integrated solution that was easy to use and deploy, Windt found a winner in GoToConnect. Dartmouth also turned to GoToConnect Support Center to easily convert their numerous service and frontline support call centers. So far, the university has converted thousands of users, with their sights set on thousands more.

Additionally, the response from the Dartmouth community has been overwhelmingly encouraging, giving Windt hope for further adoption and usage: “The feedback from Dartmouth users has been very positive. Once they discover the enhanced functionality that a software-based phone can bring, they're starting to report that they won't be needing a traditional, hardware-based phone once they return to campus – they’re sticking with GoToConnect,” said Windt.

For the full story of how the Dartmouth College community was enabled to work from anywhere, click the image below!


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