We are excited to announce that GoTo Contact Center is officially award winning! TMCNet, a global, integrated media company, named GoTo Contact — formerly known as GoTo Connect Contact Center — a 2021 Contact Center Technology Award winner. This award was presented by CUSTOMER Magazine.
Our own Mike Sharp, Chief Product Officer at LogMeIn says, “we are honored to be recognized for the continued excellence and innovation our team has put into making GoTo Contact one of the top collaboration offerings available today. The last year has been a challenge, especially for smaller businesses, but GoTo Contact allows companies to quickly adapt and improve customer communications at a fraction of the price of competitive solutions.”
So what makes our hosted contact center solution award winning? Well for starters, it can be deployed in one day and is designed with small and medium-size businesses in mind. The solution provides insight into how many calls are being handled, allows automatic call back for customers unable to speak to a live agent, and provides tools for increased agent productivity so that organizations can easily improve and capitalize on their customer interactions.
TMCNet’s 16th-annual Contact Center Technology Award honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries. We are proud to be among the innovative companies helping businesses in these often unpredictable and disruptive times.