Consistency at scale
Standardize calls across every location so every customer gets the same service.
Franchise phone system
One franchise phone system for every location
GoTo Connect gives HQ full visibility and every location its own phone system
Great service at every location, from one platform
GoTo Connect gives franchisors one view across every location and gives franchisees a phone system that works from day one. Customers get the same experience whichever location they call.
Simple, unified operations
Phone, messaging, and meetings in one app, with no separate hardware or software to manage at each site.
Future-proof for growth
Open a new location and go live from the cloud, with no big IT investment.
Case study
10,000+ users. 10-second average speed to answer.
Little Caesars handles millions of calls a month across corporate and franchise restaurants on one GoTo Connect platform. New restaurants launch with the same setup from day one, and monthly communications costs are down.
Case study
Every preparer gets their own line and voicemail
Some Liberty Tax offices used to share one line and a portable phone. Now each preparer has a line and voicemail, calls route efficiently, and voicemails go straight to email.
Built for franchisors and franchisees
For franchisors
- See every location's calls and performance in one HQ view
- Onboard new locations fast, with easy integrations
- Track answer times and missed calls across the whole system
For franchisors
For franchisees
Blog
Fix the 5 biggest franchise communication challenges
Disconnected phones and uneven service slow franchise growth. See five common communication problems and practical ways to solve each one.
Ready to simplify franchise communications?
Tell us about your franchise business and an expert will follow up
Frequently asked questions
How does GoTo Connect work across multiple business locations?
How does call routing work across franchise locations?
Can franchisees use their own local phone numbers and still follow brand standards?